Store Manager - Superdry Queenstown

Brand Collective; Queenstown; On-site; NZD 48,000 - 55,000; Full time

Job summary

Gandhi & Desai Limited is seeking a Store Manager for Sip N Dip, a retail food establishment specialising in acai bowls, desserts and beverages. You will independently manage day-to-day operations and commercial performance in a new Port Charmers Dunedin store opening.

Role requires strong leadership, retail experience and proven ability to manage stock, vendor relations and promotional activities to maximise profitability and customer satisfaction.

Qualifications

• A minimum of two years of relevant retail, food retail, hospitality, café, takeaway or store management/supervisory experience.
• Level 4 or higher qualification in hospitality, business, administration, retail or related field.
• Either relevant qualification or relevant work experience is required.

Responsibilities

• Plan, organise, direct, control and coordinate all aspects of the establishment's daily operations.
• Develop and implement sales strategies and operational objectives.
• Take responsibility for sales performance, profitability and operational cost control.
• Monitor sales, customer demand and business performance and implement corrective actions.
• Ensure the establishment operates efficiently and maintains service and product standards.
• Coordinate opening, closing and daily operational procedures.

Skills

Retail management

Leadership

Customer service

Stock control

Food safety

Communication

Education

Level 4 or higher qualification in hospitality or related field

Job description

Store Manager

Posted 3 days ago

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Job Description

Gandhi & Desai Limited is seeking an experienced Store Manager to independently manage the day-to-day operations and commercial performance of Sip N Dip, a retail food establishment specialising in acai bowls, desserts, beverages and related food products.

Business Planning and Store Operations

• Plan, organise, direct, control and coordinate all aspects of the establishment's daily operations.
• Develop and implement business plans, sales strategies and operational objectives.
• Take responsibility for sales performance, profitability and operational cost control.
• Monitor sales, customer demand and business performance and implement corrective actions where required.
• Ensure the establishment operates efficiently and maintains appropriate service and product standards.
• Coordinate opening, closing and daily operational procedures.

Product Mix, Purchasing and Inventory Management

• Determine the range and mix of acai bowls, desserts, beverages, toppings, ingredients and related products based on customer demand, seasonal trends and profitability.
• Develop and implement purchasing policies and ordering procedures.
• Select and communicate with suppliers and negotiate purchasing arrangements where appropriate.
• Monitor ingredient and product availability and ensure appropriate stock levels are maintained.
• Review stock usage, conduct stocktakes and investigate stock variances.
• Implement appropriate stock rotation, storage and wastage control procedures.
• Monitor product quality, use-by dates and food presentation standards.

Pricing and Profitability Management

• Set and review retail prices, product margins, discounts and promotional pricing.
• Review pricing based on ingredient costs, supplier pricing, competition and market conditions.
• Monitor gross margins and product profitability.
• Approve appropriate promotions, discounts and clearance strategies to minimise wastage and maintain profitability.
• Identify opportunities to improve sales and reduce operating costs.

Marketing and Promotional Activities

• Develop and implement marketing and promotional strategies to increase sales and customer traffic.
• Plan seasonal promotions, product offers and in-store marketing activities.
• Coordinate promotional displays, menu pricing and product presentation.
• Monitor customer response and sales results from promotional activities and adjust strategies where required.
• Identify opportunities to develop new products or menu offerings based on customer demand and market trends.

Staffing and Team Management

• Determine staffing requirements according to trading patterns and business needs.
• Recruit, interview, select, induct and train store staff.
• Prepare staff rosters and allocate duties to ensure appropriate coverage during trading hours.
• Supervise staff and monitor performance, productivity and customer service standards.
• Provide training in food preparation, customer service, POS procedures, hygiene and workplace safety.
• Address performance issues and manage staff concerns in accordance with company policies and employment requirements.
• Support staff development and maintain a productive and professional team environment.

Customer Service and Product Standards

• Establish and maintain high customer service standards across the establishment.
• Ensure customers receive quality products and efficient, friendly service.
• Monitor product presentation, consistency and service standards.
• Handle and resolve customer complaints and escalated service issues professionally.
• Monitor customer feedback and identify opportunities to improve products and service.

Financial Management and Administration

• Prepare and manage operating budgets covering stock, staffing, supplies and other establishment expenses.
• Monitor daily and periodic sales performance against business targets.
• Control operating expenditure and identify opportunities for cost savings.
• Monitor cash handling, POS transactions and daily sales reconciliation.
• Maintain and review records relating to sales, stock, purchases and operating expenses.
• Report financial and operational performance to the owner.

Food Safety, Health and Safety and Compliance

• Ensure the establishment complies with applicable food safety, health and safety and employment requirements.
• Implement and monitor appropriate food handling, hygiene, cleaning and sanitation procedures.
• Ensure ingredients and food products are stored and handled appropriately.
• Maintain procedures for managing food allergies, contamination risks and product safety where applicable.
• Implement loss prevention, security and risk management procedures.
• Ensure the premises, equipment and work areas are maintained in a safe, clean and compliant condition.
• Report and address hazards, incidents, customer complaints and operational risks promptly.

Experience and Qualification Requirements

• A minimum of two years of relevant retail, food retail, hospitality, café, takeaway or store management/supervisory experience OR
• A Level 4 or higher qualification in hospitality, business, administration, retail or any related field.
• Either relevant qualification or relevant work experience is required.

Detailed Skills

• Demonstrated ability to independently manage the day-to-day operations of a retail food establishment.
• Strong commercial awareness and understanding of sales, purchasing, stock control and profitability.
• Strong leadership, communication, organisational and decision-making skills.
• Ability to manage staff, prepare rosters and maintain service standards.
• Good understanding of food safety, hygiene and workplace health and safety requirements.
• Ability to work independently and take responsibility for the commercial and operational performance of the establishment.

Other Requirements

• Ability to pass a character check.
• Required to pass a drug and alcohol test.
• Ability to work flexible hours, including weekends, evenings and public holidays as required.
• Ability to work in a fast-paced customer-facing food retail environment.
• Reliable, organised and committed to maintaining high standards of customer service, food quality and cleanliness.
• Must have valid New Zealand work rights.

35 to 40 hours of work are guaranteed for per week

Vs Group of Enterprises Limited is looking for a Store Manager for a new Store Opening in Port Charmers Dunedin - As Store Manager you'll oversee daily operations ensuring exceptional customer service ,high quality products , and efficent team management . Your Leadership will be crucial in maintaing a welcoming environment and upholding the store's reputation for excellence .

Your Key responsibilities will be to :

• Efficiently manage the overall operations of the store
• lead the team independently and supervise the staff for smooth routine operations of the business.
• Manage the daily operations of the store.
• Manage and supervise staff,including hiring ,rostering,training and performance evaluation.
• Develop and implement policies and procedures to ensure efficent and effective operations
• Moniter and analyse sales and financial data
• Practice excellent communication skills with staff,management and customers .
• Manage finances ,including budgeting ,cash handling and financial reporting
• Develop and maintain relationships with suppliers ,and negotiate contracts and pricing
• Implement marketing and promotional activities to attract and retain customers
• resolve customer complaints and ensure high level of customer satisfaction
• Strategically plan the growth of business at local level ensuring maximum regular casual customer at the store
• Introduce and implement new and innovative ideas to generate revenue .
• Manage operations with passion , integrity and knowledge while promoting the culture and value .
• Provide direction to shift staff to acheive the store goals .
• Provide coaching and feedback to staff and assess performance on a ongoing basis
• Ensure store meets health and safety and cleanliness standards
• order and manage stock at hand
• Make decisions on pricing and stock levels
• Stocktake periodically and to check for difference in physical stock in books.
• Make policies and checks to minimise stock expiry and wastage and to minimize the difference between physical stock at store and stock levels .

Key Requirements

• You will have a teritary level qualification or at leaset two years of relevant work experience in supervisory /management roles .
• Be able to work long hours and during public holidays as required .
• You will be given 35 hours minimum guaranteed hours per week . Remuneration will be $35 to $36 per hour depending on your experience .