Emerging Retail Leader — Assistant Store Manager

Skechers Australia/New Zealand; Auckland; On-site; NZD 47,000 - 56,000; Full time

Job summary

Auckland City Golden Goose is seeking a Store Manager to lead our New Zealand store in Auckland.

You will drive store performance, coach a local team, and maintain brand standards while delivering outstanding customer experiences. The role demands leadership, strong communication, and a passion for luxury retail selling. This is a permanent, full‑time position with a competitive hourly rate in NZD and a focus on results.

Qualifications

• 3–4 years of luxury retail sales experience
• At least 2 years in a supervisory/management role
• Flexibility to work weekends and public holidays
• Strong communication and collaboration skills

Responsibilities

• Oversee day‑to‑day store operations, including staffing and scheduling.
• Drive profitability through strong merchandising and pricing decisions.
• Manage stock levels, promotions, and visual presentation to reflect brand standards.
• Lead, coach and develop store team to deliver exceptional customer service.

Skills

Retail management

Customer service

Leadership

Education

Diploma in Retail Management

Job description

Store Manager

Auckland City Golden Goose

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one‑of‑a‑kind creations. We are looking for a passionate team member to lead our New Zealand branch and Auckland store. The candidate will join the store team located in Auckland . The position will report directly to the Head of Retail, Japan, SEA & Oceania.

MISSION

This Store Manager role plays a pivotal part in achieving commercial objectives and enhancing brand awareness and desirability in New Zealand. The role will be responsible for:

• Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager
• Support the Area Manager in creating market growth in the long term, managing partnership and commercial relationships within the whole local market
• Ensure the right store merchandising assortment of products is on offer
• Manage the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales
• Attract, manage, develop, inspire, motivate and empower the team.

This is a permanent, full time role providing at least 38 hours of per week and will pay between $34-$41 per hour.

KEY REQUIREMENTS

• You will have at least three to four years of comparable global luxury retail sales experience with brands that focus on the apparel that we sell. Of the three years of work experience at least 2 years should be at a supervisory/management level.
• Flexibility is a must, you must be able to work weekends and public holidays.
• Strong communication skills, with the ability to listen actively and engage thoughtfully.
• A team player who values collaboration and can work towards common goals.

We are currently seeking a dedicated Store Manager to oversee the day‑to‑day operations of our busy store. This role is essential in ensuring smooth operations, maintaining high standards, and creating a welcoming atmosphere for our customers.

Job Responsibilities

• Oversee day‑to‑day store operations, including hiring, scheduling, training, performance management, supervising employees, and rostering.
• Manage store profitability and control expenses, including labour costs, inventory levels, and handling cash and inventory shortages.
• Maintain adequate stock levels, core product range, and effective merchandising.
• Develop and implement pricing strategies to ensure competitiveness while maintaining profitability.
• Plan and execute promotional campaigns, including seasonal and holiday promotions, to drive sales and attract customers.
• Monitor and optimise the product mix to meet customer demands and maximise sales opportunities.
• Ensure compliance with Employment and Health & Safety Legislation at all times.
• Negotiate supply and pricing agreements with suppliers to optimise costs.
• Complete daily, weekly, and monthly banking and turnover reports.
• Prepare annual budgets and work to achieve store performance goals within budget constraints.
• Implement and enforce daily operating procedures to ensure the store is clean, adequately stocked, organised, and well‑maintained.
• Conduct regular stock takes according to company policy.
• Continuously enhance store performance and uphold high standards in customer service.

Person Specification

• Must have either Diploma Level 5 or two years of relevant work experience
• Strong numerical data analysis skills
• Ability to work well under pressure
• Able to multitask and prioritise tasks
• Able to work during weekend and public holiday

Location: Auckland

Number of Position: 1

Duration: Permanent fulltime – 35 hours per week

Hours: 30 guaranteed paid hours per week, excluding unpaid meal breaks.

Salary: NZD $ 35.00 – $ 38.00 per hour, depending on skills and experience

About Us

· Kiwi Collective is a tourism‑focused retail business based in Manawa Bay, Auckland, offering a range of New Zealand health and wellness products, souvenirs, skincare, food and other New Zealand products to domestic and international visitors.

· Our customer base includes customers from New Zealand and overseas, with a particular focus on Asian markets.

· We are committed to providing high‑quality products and professional customer service to a diverse range of local and international visitors.

About the Role

· We are seeking a capable Retail Manager to organise and control the day‑to‑day operations of our retail store and support the effective delivery of retail sales and customer service.

· The successful candidate will be actively involved in retail sales, product selection, product mix, staff rostering, staff training and supervision, stock management and retail promotional activities.

· The role will also support the store's engagement with customers from Asian markets. The successful candidate will be expected to communicate effectively in English and Mandarin Chinese, with Korean or Japanese language ability preferred.

· When tourism groups or other organised customer groups visit the store, the Retail Manager will welcome customers, present and explain relevant products, provide recommendations and assist with retail sales.

Key Responsibilities

· Organise and coordinate the day‑to‑day operations of the retail store.

· Actively participate in frontline retail sales and customer service.

· Serve domestic and international customers and provide product information and recommendations.

· Support retail sales and customer service for customers from Asian markets.

· Welcome and assist tourism groups and other organised customer groups when they visit the store.

· Present and explain products and facilitate retail sales.

· Assist with product selection, product mix and purchasing recommendations.

· Monitor customer demand, purchasing patterns and retail sales performance.

· Identify products and product ranges suitable for different customer group and markets.

· Prepare and coordinate staff rosters.

· Train, supervise and support retail sales staff.

· Plan and implement seasonal, product and in‑store promotional activities.

· Monitor stock levels and coordinate replenishment.

· Maintain product presentation and store standards.

· Monitor customer feedback and retail sales performance.

· Identify opportunities to improve sales, product selection and customer service.

· Ensure workplace health and safety requirements are followed.

Skills & Experience — Essential

· At least 1 year of relevant experience in gift shop, souvenir or tourism retail, or a closely related retail sales environment.

· Experience in retail sales and customer service.

· Strong retail selling and customer service skills.

· Good communication and interpersonal skills.

· Ability to work effectively with domestic and international customers.

· Good organisational and problem‑solving skills.

Language Skills

· Good proficiency in Mandarin Chinese and English.

· Korean or Japanese language ability is preferred.

· Experience communicating with Asian customers is advantageous.

Qualifications & Additional Skills

· A relevant tertiary qualification in Retail Management, Marketing , Business, Economics, Commerce, or a related discipline is advantageous.

· Understanding of customer purchasing behaviour, market trends and retail sales performance is advantageous.

· Experience working with international visitors or in tourism‑focused retail is advantageous.

· Knowledge of New Zealand products is advantageous.

Hours of work: Minimum 30 hours per week, Maximum 60 hours per week, shifted by roster from Monday to Sunday

We are looking for an experienced and driven Store Manager to lead the daily operations of our dessert shop. This role is ideal for a hands‑on leader with a passion for customer service, team development, and delivering exceptional store performance. You will be responsible for managing staff, overseeing day‑to‑day operations, maintaining high service standards, and driving sales growth.

Requirements:

A qualification equivalent to a NZQF Diploma qualification in business or higher;

Or have at least 2 years of relating work experience in New Zealand.

Excellent communication, leadership, and customer service skills.

Ability to drive sales performance and meet revenue targets through effective merchandising and promotion techniques.

Inventory management and stock control experience to ensure optimal product availability and minimise losses.

Problem‑solving and conflict resolution skills to handle customer complaints and after‑sales issues professionally.

Duties and responsibilities:

Managing the daily operation of the business

Participating the menu change through your first hand experience.

In charge of staff hiring and firing, including job interview, training, and evaluating of staff performance.

Arranging staff roster and ensuring the shop operate smoothly

Managing the reasonable stock level, facilitating the first‑in‑first‑out system, and maintaining financial transactions

Analysing competitor’s information, performing sales promotions and the terms of discount.

Ensuring that all staff follows relevant hygiene and safety regulations, enforcing general cleanliness and maintenance of kitchen and dining areas.

Managing wastage level to keep cost down

Greeting and talking with customers to assess their satisfaction in our food and services

Arranging the particular requirements for customers

Any other duties may be required by the business

Applicants for this position should have NZ residency or a valid NZ work visa

Auckland City USHA INTERNATIONAL LIMITED