Retail Assistant Manager - Lead Teams & Elevate Service

Petstock Group; Auckland; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Wellbeing support services

Employee discounts

Paid parental leave

Community & sponsorship involvement

Job summary

Petstock Group in Auckland is seeking an Assistant Store Manager to support the Store Manager and lead a passionate team delivering world-class customer service.

You will grow your career within our retail operations, mentoring colleagues, managing stock, and contributing to safety and VM standards. This role suits a motivated leader who values people, pets, and community, with opportunities to progress.

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership with the ability to motivate and build a high-performing teams whilst fostering a positive culture.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work environment.
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Support your Store Manager in coaching the team to develop knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create strong safety mindset, committed to fostering a culture of safety within your team.
• Assist in managing stock effectively, ensuring accuracy and that the team follows stock integrity processes.
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services.
• Recruit, onboard, and induct high‑calibre new team members.
• Create a fun, supportive in‑store culture where your team loves coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales target focus

People management

Customer service

Communication

Job description

Petstock Group in Auckland is seeking an Assistant Store Manager to support the Store Manager and lead a passionate team delivering world-class customer service.

You will grow your career within our retail operations, mentoring colleagues, managing stock, and contributing to safety and VM standards. This role suits a motivated leader who values people, pets, and community, with opportunities to progress.