Retail Store Manager | Nelson NZ

Petstock NZ Limited; Nelson; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Employee discounts

Foundation involvement

Workplace Banking access

Job summary

Petstock Nelson NZ is seeking a Store Manager to lead a passionate team, delivering world‑class customer service and driving store performance. You will be responsible for coaching and developing staff, maintaining stock integrity, and creating a fun, inclusive store culture that reflects our values and customer focus.

You will lead by example, ensuring safety practices and delivering outstanding experiences for customers and pets alike.

Qualifications

• Experience in a similar store leadership role.
• Proven ability to motivate and build a high‑performing team.
• Demonstrated commitment to delivering exceptional customer experiences.

Responsibilities

• Lead by example, mentoring and inspiring the team daily.
• Coach team to develop knowledge and skills.
• Provide an exceptional customer experience from the front line.
• Foster a strong safety mindset and safety culture.
• Recruit, onboard and induct new team members.
• Manage stock and maintain stock integrity with accuracy.
• Stay up to date on pet care, products and services.

Skills

Store leadership

Sales target achievement

People management

Customer service

Job description

Store Manager at Petstock Nelson NZ

Take on the role of Store Manager at Petstock Nelson NZ and lead a passionate team in delivering the world-class customer service we're known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

Award-winning programs that support career growth, with a new leadership development program underway. Team member, family & pet benefits across Petstock Group & Woolworths Group. Free access to mental health, financial & wellbeing support services.

As an inspired member of the Petstock Group, our connections with pets help us grow as people.

At the Petstock Group, together we live by this truth.

We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Coach your team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Recruit, onboard, and induct high-calibre new team members
• Manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Requirements and Experience

• Do you have the below experience and looking to take the next step in your career?
• Experience in a similar store leadership role
• Demonstrated drive to achieve and exceed sales target
• Strong leadership with the ability to motivate and build a high-performing team, while fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work conditions
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team

Why Petstock is the Place for You

Free access to mental health, financial & wellbeing support services through our Sonder service.

From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!

Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave.

Health and wellness services at a great corporate discount.

Exclusive access to Workplace Banking.

We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better. We are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets.

We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm.

Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.