Retail Store Manager — Lead a Growth‑Driven Team

Petstock Group; Nelson; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth programs

Team & pet benefits

Mental health support services

Additional paid leave & parental leave

Health & wellness discounts

Workplace Banking

Job summary

Petstock Nelson NZ is seeking a Store Manager to lead a passionate team and deliver world-class customer service. You will drive a high-performing retail operation, recruit and coach staff, and ensure a safe, engaging store culture that aligns with Petstock Group values.

Join a market-leading team with opportunities for career growth within our retail operations. You’ll support local marketing, manage stock, and continually elevate the customer experience in a pet-focused environment.

Qualifications

• Experience in a similar store leadership role.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership with the ability to motivate and build a high-performing team.
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work conditions.
• Strong interpersonal skills with customers and team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Coach your team to achieve and develop their knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create a strong safety mindset and foster a culture of safety within your team.
• Recruit, onboard, and induct high-calibre new team members.
• Manage stock effectively, ensuring accuracy and adherence to stock processes.
• Stay up-to-date on pet care, products, and services.
• Create a fun, supportive in-store culture where the team loves coming to work.
• Proactively support local marketing opportunities and sponsorships.

Job description

Petstock Nelson NZ is seeking a Store Manager to lead a passionate team and deliver world-class customer service. You will drive a high-performing retail operation, recruit and coach staff, and ensure a safe, engaging store culture that aligns with Petstock Group values.

Join a market-leading team with opportunities for career growth within our retail operations. You’ll support local marketing, manage stock, and continually elevate the customer experience in a pet-focused environment.