Store Manager

Devna Trading Ltd; Wellington; On-site; NZD 41,000 - 42,000; Full time

Job summary

Devna Trading Ltd in Wellington is seeking a Store Manager to independently manage, organise and control day-to-day retail operations. You will lead a small team to deliver excellent customer service, drive sales, and maintain presentation standards across the store.

The role requires a strong retail background, proficiency with stock and budget management, training of staff, and a focus on safety and compliance to ensure smooth operations and profitability.

Qualifications

• Minimum 3 years of work experience or Level 4+ qualification.
• Strong leadership and team management capabilities.
• Excellent customer service and merchandising skills.

Responsibilities

• Lead, mentor retail associates to achieve performance goals.
• Conduct performance reviews and provide constructive feedback.
• Implement training programs to enhance product knowledge and customer service.
• Oversee store operations and manage inventory.
• Ensure health and safety compliance and loss prevention.

Skills

Leadership

Team management

Sales

Operations

Customer service

Communication

Budgeting

Education

Level 4+ qualification

3+ yrs exp

Job description

Devna Trading Ltd – Wellington, North Island

We are a busy store in the heart of Wellington and require a Store manager who can independantly manage, organise and controls the operations of our retail trading establishment.

At Devna Trading Ltd, located in Wellington, Wellington, New Zealand, we pride ourselves on delivering exceptional retail experiences that resonate with our customers. As a Store Manager, you will play a pivotal role in driving sales and enhancing customer satisfaction through effective team leadership and operational excellence. We are looking for a results-oriented individual with a strong retail background, who can inspire their team to achieve targets while maintaining our high standards of service and presentation.

Leadership and Team Management

• Lead, mentor, and support retail associates to achieve performance goals.
• Conduct regular performance reviews and provide constructive feedback for team improvement.
• Foster a positive work environment that encourages collaboration and high morale.
• Implement training programs to enhance product knowledge and customer service skills.
• Resolve team conflicts and challenges promptly to maintain operational efficiency.

Sales and Customer Experience

• Drive sales by developing and executing effective merchandising strategies and promotions.
• Analyze sales data to identify trends and opportunities for growth and improvement.
• Ensure a high standard of customer service is maintained at all times.
• Engage with customers to gather feedback and enhance their shopping experience.
• Implement loyalty programs to increase customer retention and satisfaction.

Operational Excellence

• Oversee daily store operations, ensuring compliance with company policies and procedures.
• Manage inventory levels and coordinate stock replenishment to minimize shortages.
• Ensure the store environment is clean, organized, and visually appealing.
• Monitor financial performance and manage budgets to achieve profitability targets.
• Utilize retail management software for scheduling, reporting, and inventory tracking.

Compliance and Safety

• Ensure adherence to health and safety regulations within the store environment.
• Conduct regular audits to maintain compliance with company standards and policies.
• Implement loss prevention strategies to minimize shrinkage and protect assets.
• Train staff on safety protocols and emergency procedures to ensure a safe workplace.
• Maintain accurate records of incidents and safety inspections for accountability.

Compensation

The hourly wage for this position ranges from $29.66 to $30, reflecting our commitment to rewarding skilled leadership in the retail sector. You are required to have aminimum of three years of work experience or a qualification at level 4 or higher in any field.