Store Manager

Animal; Henderson-Massey; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount

Annual leave (up to 20 days)

Referral incentive

Length of service awards

Supportive environment

Job summary

Mountain Warehouse in New Zealand is seeking a Store Manager in Westgate. You will lead a team, drive sales, and ensure great customer experiences while managing daily store operations.

The role requires confident retail leadership, strong communication, and a track record of motivating teams. You’ll oversee visual merchandising, health and safety, and recruitment, with a bonus scheme and staff benefits.

Qualifications

• Passionate about delivering outstanding customer experiences (≤140 chars).
• Confident and experienced retail manager who motivates and empowers teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• Excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven with sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with policies.
• Approachable, supportive and trustworthy, building strong relationships with customers and colleagues.
• Energetic and determined to drive tasks with excellence.

Responsibilities

• Motivate your team to deliver their best, fostering positivity, engagement and excellence.
• Build a strong and collaborative team, uniting around goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels.
• Provide your team with knowledge and tools to deliver exceptional customer service.
• Oversee daily store operations, ensuring efficiency and policy compliance.
• Maintain high standards of visual merchandising and housekeeping.
• Recruit, retain and develop top talent to build a high-performing team.
• Implement strategies to meet and exceed sales targets and KPIs.
• Embed loss prevention processes to protect profitability.
• Use commercial insights to manage budgets and drive results.
• Lead by example in delivering exceptional customer service and resolving feedback.

Skills

Leadership

Team Development

Customer Service

Communication

Sales Growth

People Management

Job description

Store Manager

Department: New Zealand Retail

Employment Type: Permanent - Full Time

Location: Westgate - Management (NAW)

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

• Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
• Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
• Proactively address employee relations, resolving issues while supporting ongoing learning and development.
• Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
• Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

• Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
• Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
• Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
• Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

• Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
• Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
• Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

• Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
• Address customer feedback thoughtfully and resolve issues to build brand loyalty.
• Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
• Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

• Passionate about delivering outstanding customer experiences.
• A confident and experienced retail manager who thrives on motivating and empowering teams.
• Skilled in managing diverse personalities with diplomacy and adaptability.
• An excellent communicator, able to convey expectations and feedback clearly at all levels.
• Results-driven, with a sharp focus on achieving sales and performance goals.
• Solutions-focused, addressing challenges proactively while aligning with company policies.
• Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
• Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's in it for you

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

Applicants must have the legal right to work in New Zealand. We are unable to offer Visa sponsorship for this position at this time.

INDNZ