Store Manager

Floandfrankie; Nelson; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Above market pay

Staff discounts

Staff development

Training & development

EAP services

Brand wear

Local HQ support

Career growth opportunities

Team-based recognition

Nelson lifestyle

Job summary

Flo & Frankie’s Nelson store is seeking a Store Manager to lead our fashion and homewares boutique. You will develop the team, drive sales, and ensure an exceptional customer experience while upholding brand standards.

As a leader you will inspire and train staff, promote a positive culture, and deliver results. This role offers above-market pay and a supportive, friendly team in a beautiful Nelson setting.

Qualifications

• Have proven experience as a Store Manager in retail.
• Deliver outstanding customer service and connect with customers.
• Lead, coach and develop a high-performing team.
• Inspire and motivate staff to reach potential.
• Drive sales results and achieve business goals.
• Train staff in sales techniques and service excellence.
• Create a creative, solutions-focused mindset and strong organisation.
• Be adaptable and thrive with new challenges.

Responsibilities

• Lead and develop the Nelson store team to deliver exceptional customer experiences.
• Maintain brand standards and store presentation.
• Drive sales, monitor KPIs and implement commercial plans.
• Foster a positive, collaborative team culture and staff engagement.
• Provide training and coaching to improve performance and product knowledge.

Skills

Leadership

Customer service

Team management

Sales growth

Staff training

Communication

Problem solving

Adaptability

Job description

An exciting opportunity has arisen for a passionate and experienced Store Manager to lead our Nelson fashion & homewares boutique.

Located in beautiful Nelson, surrounded by stunning beaches, sunshine and a vibrant local community, this is a fantastic opportunity to combine your love of retail leadership with the lifestyle that comes with living and working in one of New Zealand’s most beautiful regions.

If you’re an inspiring leader who knows how to go above and beyond for their team and customers, someone who drives operational excellence, delivers phenomenal customer service and fosters a positive, supportive team culture, then this could be your time to shine!

As Store Manager, you’ll play a pivotal role in the success of our Nelson store — leading and developing your team, creating an exceptional customer experience and maintaining the high standards our brand is known for.

ABOUT YOU:

• Have proven experience as a Store Manager, confidently leading teams in customer-focused retail environments.

• Are genuinely passionate about delivering outstanding customer service, with a natural ability to connect and engage on a personal level.

• Bring strong leadership and team management skills, with a commitment to creating a fun, productive, and united team culture.

• Know how to inspire, motivate, and support your team to reach their full potential.

• Are results-driven, with a strong focus on boosting sales and achieving business goals.

• Have experience in training and energising staff, particularly in sales techniques and customer service excellence.

• Possess a creative, solutions-focused mindset, combined with excellent organisational abilities and a strong work ethic.

• Are highly motivated, adaptable, and thrive when faced with new challenges.

• Have a genuine love for fashion and a passion for helping people feel confident and empowered.

ABOUT US:

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, andwe strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we’re seeking individuals who share our passion for delivering above-and-beyond service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. As we continue to grow, you’ll be a key part of our story - and we’ll support you to keep growing, too.

OUR PERKS:

• Above market rate, paid hourly for all the awesome work you will do.

• Being a part of a friendly, down to earth, and supportive team of people who embody our core valuesand vision.

• Generous staff discounts and achievable super sale bonuses.

• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.

• Ongoing training to ensure you are always up to speedand empowered to be your best self.

• New Zealand based head office team, who are hands on and show instore presence to support you.

• Incredible development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.

• Access to free and confidential EAP services

• Opportunity to wear our beautiful Flo & Frankie brands every day!