Store Lead: Customer Experience & Team Growth

Petstock SO Regional Pty Ltd; Hastings; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder wellbeing service

Paid parental leave

Additional paid leave

Corporate wellness discounts

Job summary

Petstock Hastings NZ is seeking an enthusiastic Assistant Store Manager (2IC) to support the Store Manager in leading a passionate team and delivering world-class customer service. You will help drive sales, maintain stock integrity, and foster a safe, high-performing store culture in Hastings, NZ.

You'll mentor and coach your team, lead from the front in delivering exceptional customer experiences, and collaborate on stock, VM, and local marketing opportunities, while building strong

Qualifications

• Experience in a similar store leadership role.
• Proven drive to achieve and exceed sales targets.
• Strong leadership to motivate and build high-performing teams.
• Ability to prioritise and manage conflicting priorities.
• Ability to drive safe Work, Health & Safety practices.
• Established business acumen.
• Ability to be flexible and adapt to changing work environment.
• Strong interpersonal skills to build relationships with customers and the wider team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Support Store Manager in coaching the team to develop knowledge and skills.
• Lead from the front by consistently providing an exceptional customer experience.
• Create a safety-minded culture and uphold safety practices within the store.
• Support Store Manager to manage stock effectively and follow stock integrity processes.
• Assist in managing visual merchandising of stock displays, maintaining VM standards.
• Keep knowledge up to date on pet care, products, and services.
• Recruit, onboard, and induct high-calibre new team members.
• Create a fun, supportive in-store culture where the team enjoys coming to work every day.
• Proactively support local marketing opportunities and sponsorships.

Skills

Store leadership

Sales targets

Customer service

Prioritisation

Health & Safety

Business acumen

Adaptability

Interpersonal skills

Job description

Petstock Hastings NZ is seeking an enthusiastic Assistant Store Manager (2IC) to support the Store Manager in leading a passionate team and delivering world-class customer service. You will help drive sales, maintain stock integrity, and foster a safe, high-performing store culture in Hastings, NZ.

You'll mentor and coach your team, lead from the front in delivering exceptional customer experiences, and collaborate on stock, VM, and local marketing opportunities, while building strong