Software Specialist

ASB Bank; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Additional leave and parental benefits

Ongoing learning and careerdevelopment

Meaningful, impactful work across a NZ

Job summary

ASB Bank is seeking a Senior Business Analyst to help shape customer and colleague experiences through automation and process improvement. You’ll work with Product Owners, Engineers, Operations, and stakeholders to translate business needs into practical, customer-focused solutions across a cross-functional squad.

Responsibilities include mapping processes, refining requirements, and driving delivery with Azure DevOps or Jira in an agile environment.

Qualifications

• 7+ years in Business Analysis or similar in a complex environment.
• Experience with process modelling, requirements gathering, user stories, and business rules.
• Proven ability to translate business needs into practical customer-focused solutions.

Responsibilities

• Partner with stakeholders to translate challenges into clear user stories and acceptance criteria.
• Analyse current and future state processes to identify opportunities to automate and improve experiences.
• Collaborate with Eng, Product Owners andOps to ensure requirements are feasible and traceable.
• Identify and manage RAID risks, assumptions, issues and dependencies.
• Support backlog refinement and prioritisation for high-value outcomes.
• Facilitate workshops and decision forums to drive alignment.
• Support testing and validation to meet regulatory and business needs.
• Prepare teams for change with process updates and training.

Skills

Business Analysis

Stakeholder Management

Agile delivery

Requirements gathering

User stories

Process mapping

Decision making

Communication

Data & system interactions

Tools

Azure DevOps

Jira

Job description

At ASB, we're here to help our customers get one step ahead. We do that by delivering innovative solutions, simplifying the complex, and creating seamless experiences that make a real difference in people's lives.

We're looking for a Senior Business Analyst to join our Customer Tribe. This is an exciting opportunity to help shape the future of customer and colleague experiences through automation, process improvement, and technology-enabled change.

Te Tūranga | The role

The Customer Tribe plays a critical role in delivering smart, scalable solutions that make life easier for both our customers and our people. Working across a range of strategic initiatives, we leverage digital and automation capabilities, including platforms like Pega, to drive meaningful business outcomes.

As a Senior Business Analyst, you'll be a key member of a cross-functional squad, partnering closely with Product Owners, Engineers, Operations teams and stakeholders across the business. You'll bring clarity to complexity, helping translate business needs into practical, customer-focused solutions that create value.

Some Of The Things You'll Be Responsible For Include

• Partnering with stakeholders and subject matter experts to understand business challenges and translate requirements into clear user stories and acceptance criteria.
• Analysing and mapping current and future state processes to identify opportunities to simplify, automate and improve experiences.
• Working closely with technical teams to ensure requirements are understood, feasible and traceable through delivery.
• Identifying and managing risks, assumptions, issues and dependencies (RAID), helping ensure informed decision making.
• Supporting backlog refinement and prioritisation to ensure focus remains on delivering the highest value outcomes.
• Facilitating workshops, decision forums and collaborative discussions that drive alignment and clarity.
• Supporting testing and validation activities to ensure solutions meet business, customer, operational and regulatory requirements.
• Helping prepare teams for change through process updates, training and transition into business-as-usual operations.

Ō Pūkenga | About you

You're an experienced Business Analyst who thrives at the intersection of business and technology. You're naturally curious, enjoy solving complex problems and know how to bring people together to achieve outcomes.

You'll Bring

• Around 7+ years' experience in Business Analysis, Systems Analysis or a similar role within a complex environment.
• Strong experience with process modelling, requirements gathering, user stories, business rules and acceptance criteria.
• A proven track record of identifying opportunities to improve processes and deliver practical, future-focused solutions.
• Experience identifying and managing risks, issues and dependencies within delivery environments.
• The ability to engage confidently with engineers, architects and technical specialists on topics such as data, integrations and system behaviour.
• Excellent stakeholder management skills, with the confidence to challenge constructively and influence outcomes.
• Experience helping business teams understand and adopt new technologies, automation and digital capability.
• Strong experience working in Agile delivery environments and using tools such as Azure DevOps or Jira.
• Outstanding communication skills, with the ability to turn complex information into clear, actionable insights.
• A customer-focused mindset, strong attention to detail and a genuine passion for delivering great outcomes.

Experience within financial services, regulated environments or large-scale transformation programmes would be advantageous but is not essential.

Working at ASB

At ASB, you'll join a team that cares deeply about creating better outcomes for our customers, our communities and each other.

We Offer

• Competitive remuneration and banking benefits.
• Flexible ways of working.
• Additional leave and parental benefits.
• Ongoing learning and career development opportunities.
• Access to exciting and meaningful work across one of New Zealand's largest organisations.
• A supportive, inclusive culture where diverse perspectives are valued and celebrated.

Most importantly, you'll have the opportunity to work alongside talented people who are passionate about delivering exceptional experiences and helping New Zealanders get one step ahead.

Successful candidates will be required to complete pre-employment checks, including but not limited to credit, police, AML and qualification verification checks. These may be conducted in New Zealand and overseas where applicable.