Software Engineer - Digital Workplace Platform

ASB Bank; Auckland; Remote; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work environment

Albany office base

Continuous learning culture

Job summary

ASB Bank is seeking a Software Engineer to join the Digital Workplace Platform. You will collaborate across teams to build secure integrations and automate agent-facing experiences for staff and customers.

The role requires contributing across the full SDLC, with a strong emphasis on DevOps practices, testing, and high-quality code. A hybrid work arrangement with Albany office support is available, and continuous learning is encouraged.

Qualifications

• Tertiary qualification in Computer Science or equivalent industry experience.
• Certifications in automation technology where applicable.
• Working knowledge of Agile ways of working and basic understanding of the software development lifecycle.
• Ability to contribute across the SDLC, delivering work with minimal hand-offs.
• Willingness to learn and work through unfamiliar or non-routine technical issues.
• Developing understanding of financial services regulation, risk, and compliance.
• Clear communication skills and willingness to share knowledge.
• Experience in configuring and deploying strategy within a collection platform preferred.

Responsibilities

• Collaborate across teams to build secure, high-quality integrations and agent-facing experiences.
• Work independently across the software development lifecycle delivering high-quality applications.
• Contribute to automation initiatives within the Insight and Care Squad.
• Follow best practices and guardrails while developing software.
• Engage in DevOps-related activities and ongoing personal development.
• Support daily operations and provide customer-focused solutions when needed.

Education

Tertiary qualification in Computer Science or equivalent industry experience

Job description

Software Engineer - Digital Workplace Platform

Our ASB Digital Workplace Platform (Insight and Care Squad) is growing. We support the staff assisted Guidance & Advice Tool, It's a product advice feature and decision engine which is used by staff to provide guided advice to existing and prospective customers. It is also the main tool for record keeping for non advice conversations in Personal and Business Banking - to provide information and action requests.

We’re looking for a multi-talented Software Engineer with Automation expertise. In this role you will collaborate across teams, and build secure, high-quality integrations and agent-facing experiences for our customers and colleagues.

Mō te Tūranga | About the role

Join our Digital Workplace Platform team as a Software Specialist supporting the Insight and Care that manages staff assisted Guidance & Advice Tool. It's a product advice feature and decision engine which is used by staff to provide guided advice to existing and prospective customers

You’ll be working independently across the software development lifecycle, delivering high-quality applications that align with our technology architecture and business priorities. This is a hands‑on role with a strong focus on building, designing, and testing, while actively contributing to the automation team and Insight and Care Squad. You’ll also take an active part across the SDLC and follow best practices and guardrails.

Key Responsibilities

• Work with teammates in a collaborative way, regularly achieving consensus with peers and delivering customer focused solutions.
• Build, design, test and actively contribute to work within the automation team and specified squad.
• Actively taking part across the SDLC.
• Follow best practice and guardrails.
• Learn and grow enterprise engineering skills (e.g. DevOps) skills.
• Actively pursue self-development to enhance personal performance (and squad delivery).
• Work in and contribute to an agile, iterative environment.
• Apply a growth mindset with stakeholders and team.
• Support industry best practice and ASB policy and guidelines across ASB’sintelligent automation applications and lifecycle.
• Support to the strategy of the Intelligent Automation suites.
• Support and contribute to the maintenance of the software and seeking technical guidance, mentoring, and coaching from others in the team.
• If required, provide excellent customer services on the daily functioning of applications for our stakeholders.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• Tertiary qualification in Computer Science or equivalent industry experience.
• Demonstrated interest in ongoing professional development, with relevant certifications in automation technology where applicable.
• Working knowledge of Agile ways of working and basic understanding of the software development lifecycle.
• Ability to contribute across the SDLC, delivering work with minimal hand‑offs and supporting the team to achieve better outcomes.
• Willingness to learn and work through unfamiliar or non‑routine technical issues, including adapting to changing requirements.
• Developing understanding of financial services regulation, risk, and compliance.
• Passion for technology, with a growing understanding of how it is consumed and the impact it has.
• Clear communication skills, with a willingness to share knowledge and contribute to the development of others.
• Experience in configurating and deploying strategy within a collection platform preferred

He aha tā mātou | What can we offer

• Be part of a dynamic team managing critical customer-facing platforms.
• Opportunity to work on innovative projects in a collaborative environment.
• Hybrid work environment, office days will be based at our Albany office.
• Supportive culture focused on continuous learning and development.

At ASB, our values guide how we work with each other, our customers, and our communities.

• Career growth: Learning and development opportunities through training, courses, and internal pathways
• Inclusive culture: Values‑led teams that support diversity and belonging
• Health and wellbeing: Southern Cross Wellbeing One, lifestyle and volunteering leave, and wellbeing support
• Meaningful benefits: Discounted banking and insurance, and generous parental leave top‑ups
• Purpose‑led work: Make a real difference for customers across New Zealand

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.