Small Commercial Team Leader: Growth & Partnerships

Mercury NZ; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

5 days leave

Home office allowance

Electricity discounts

Diverse workplace

Parental leave

Career growth

Flexible work

Insurance benefits

Well-being program

Gender/bereavement leave

Job summary

Mercury NZ is looking for a Small Commercial Team Leader to drive growth, retention and performance of our small business energy portfolio. You'll lead a team of Small Commercial experts, build strong partner relationships, and help small business owners get a fair, easy energy experience.

This role is based in our office 3 days a week, with flexibility for the remainder. You will coaching and manage 4–10 direct reports, own growth strategy, and partner with Large Commercial and Wholesale teams

Qualifications

• Experience in B2B sales, business development or account management leadership.
• Proven track record of growing a commercial portfolio, including new business acquisition and retention.
• Strong commercial and sales acumen with understanding of small business needs.
• Experience building and negotiating partner or channel relationships.
• High emotional intelligence and strong communication skills.
• Energy sector experience is a plus and coaching/leadership qualification is valued.

Responsibilities

• Leading and coaching a team of Small Commercial experts (approx. 4–10 direct reports), building a commercially focused, high-performing culture across new business and account management.
• Owning the growth and retention strategy for the small commercial portfolio — driving new connections and customer retention against targets.
• Partnering with Large Commercial and Wholesale teams to refine and deliver our small commercial strategy.
• Driving performance through active pipeline management, deal coaching and field support.
• Building and managing relationships with commercial partners (brokers, referral and channel partners) to generate quality leads and support mutual growth, including negotiating fair, compliant commercial terms.
• Providing real-time solutions to resourcing and service issues to protect customer outcomes.
• Supporting team development through regular coaching and career conversations, and working with Sales Operations and Customer Experience to address performance concerns.
• Contributing to continuous improvement of small business sales and service tools and frameworks.

Skills

B2B sales leadership

Multi-channel team leadership

New business acquisition

Partner / channel relationships

Commercial portfolio management

Emotional intelligence

Energy sector experience

Coaching / leadership

Job description

Mercury NZ is looking for a Small Commercial Team Leader to drive growth, retention and performance of our small business energy portfolio. You'll lead a team of Small Commercial experts, build strong partner relationships, and help small business owners get a fair, easy energy experience.

This role is based in our office 3 days a week, with flexibility for the remainder. You will coaching and manage 4–10 direct reports, own growth strategy, and partner with Large Commercial and Wholesale teams