Small Commercial - Team Leader

Mercury NZ; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Benefits offered by this job

5 days leave

Home office allowance

Electricity discounts

Diverse workplace

Parental leave

Career growth

Flexible work

Insurance benefits

Well-being program

Gender/bereavement leave

Job summary

Mercury NZ is looking for a Small Commercial Team Leader to drive growth, retention and performance of our small business energy portfolio. You'll lead a team of Small Commercial experts, build strong partner relationships, and help small business owners get a fair, easy energy experience.

This role is based in our office 3 days a week, with flexibility for the remainder. You will coaching and manage 4–10 direct reports, own growth strategy, and partner with Large Commercial and Wholesale teams

Qualifications

• Experience in B2B sales, business development or account management leadership.
• Proven track record of growing a commercial portfolio, including new business acquisition and retention.
• Strong commercial and sales acumen with understanding of small business needs.
• Experience building and negotiating partner or channel relationships.
• High emotional intelligence and strong communication skills.
• Energy sector experience is a plus and coaching/leadership qualification is valued.

Responsibilities

• Leading and coaching a team of Small Commercial experts (approx. 4–10 direct reports), building a commercially focused, high-performing culture across new business and account management.
• Owning the growth and retention strategy for the small commercial portfolio — driving new connections and customer retention against targets.
• Partnering with Large Commercial and Wholesale teams to refine and deliver our small commercial strategy.
• Driving performance through active pipeline management, deal coaching and field support.
• Building and managing relationships with commercial partners (brokers, referral and channel partners) to generate quality leads and support mutual growth, including negotiating fair, compliant commercial terms.
• Providing real-time solutions to resourcing and service issues to protect customer outcomes.
• Supporting team development through regular coaching and career conversations, and working with Sales Operations and Customer Experience to address performance concerns.
• Contributing to continuous improvement of small business sales and service tools and frameworks.

Skills

B2B sales leadership

Multi-channel team leadership

New business acquisition

Partner / channel relationships

Commercial portfolio management

Emotional intelligence

Energy sector experience

Coaching / leadership

Job description

He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Tā mātou arawātea | Our Opportunity:

Mercury is looking for a Small Commercial Team Leader to drive the growth, retention and performance of our small business energy portfolio. You'll lead a team of Small Commercial experts, build strong partner relationships, and help small business owners get a fair, easy energy experience.

This role is based in our office 3 days a week, with flexibility for the remainder.

Tāu e mahi ai | What you'll be doing:

• Leading and coaching a team of Small Commercial experts (approx. 4–10 direct reports), building a commercially focused, high-performing culture across new business and account management.
• Owning the growth and retention strategy for the small commercial portfolio — driving new connections and customer retention against targets.
• Partnering with Large Commercial and Wholesale teams to refine and deliver our small commercial strategy.
• Driving performance through active pipeline management, deal coaching and field support.
• Building and managing relationships with commercial partners (brokers, referral and channel partners) to generate quality leads and support mutual growth, including negotiating fair, compliant commercial terms.
• Providing real-time solutions to resourcing and service issues to protect customer outcomes.
• Supporting team development through regular coaching and career conversations, and working with Sales Operations and Customer Experience to address performance concerns.
• Contributing to continuous improvement of small business sales and service tools and frameworks.

Tāu ka kawe mai | What you'll bring:

• Experience in B2B sales, business development or account management leadership, ideally leading multi-channel teams including BDMs.
• A track record of managing and growing a commercial portfolio, including new business acquisition and retention.
• Strong commercial and sales acumen, with sound understanding of B2B sales and small business needs.
• Experience building and negotiating partner or channel relationships (advantageous).
• High emotional intelligence — empathetic, collaborative, and a strong communicator who can simplify complex matters.
• Energy sector experience is a plus, as is a coaching or leadership qualification.

He aha te pai o te hono mai? | Why join us?

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• Offers on electricity and telco - if you're a Mercury customer, you can enjoy some great discounts on your electricity and telco bill
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

E koekoe te tūī, e ketekete te kākā, e kūkū te kererū

Every voice has its place – and together, we thrive.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.

Applications close 19th October 2026 at 5:00pm. Applications can be reviewed as they are received, with interviews beginning before the advertised closing date. We encourage you to apply early, as the advertisement may close once we have received a sufficient number of suitable applications.