Six-Month Fixed-Term Insurance Client Specialist

AIA Hong Kong and Macau; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Mentorship

Structured development programs

Job summary

AIA Hong Kong and Macau in Auckland seeks an Existing Business Representative for a six-month fixed-term contract. You will deliver exceptional service, handle inquiries across phone, email, face-to-face, and written channels, and provide tailored solutions to strengthen customer relationships.

You will collaborate with teammates to resolve enquiries, support retention and growth opportunities, and contribute to continuous service improvements in a regulated financial services environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Clear, confident communication with diverse customers and stakeholders.
• Proactive problem-solving with ownership of tasks.

Responsibilities

• Deliver outstanding customer experiences across multiple channels.
• Resolve inquiries accurately and drive resolution from first contact to close.
• Identify needs beyond the request to support retention and growth.

Job description

AIA Hong Kong and Macau in Auckland seeks an Existing Business Representative for a six-month fixed-term contract. You will deliver exceptional service, handle inquiries across phone, email, face-to-face, and written channels, and provide tailored solutions to strengthen customer relationships.

You will collaborate with teammates to resolve enquiries, support retention and growth opportunities, and contribute to continuous service improvements in a regulated financial services environment.