Customer Success Advisor - Existing Business (Flexible)

aia; Auckland; On-site; NZD 65,000 - 75,000; Full time

Job summary

AIA Auckland invites an Existing Business Representative to join an empowered team delivering expert support across phone, email, and face-to-face interactions. You will own customer inquiries, anticipate broader needs, and contribute to retention and growth through tailored solutions.

You'll collaborate with colleagues to drive service excellence, improve processes, and uphold a customer-centric culture that aligns with AIA's Healthier, Longer, Better Lives mission.

Qualifications

• Experience delivering high-quality customer service in a contact centre, financial services or fast-paced service environment.
• Strong communication and relationship-building with customers, colleagues and stakeholders.
• Customer-focused approach with the ability to understand needs and deliver solutions.

Responsibilities

• Deliver outstanding customer experiences across phone, email, face-to-face and written channels, building positive relationships.

Skills

Customer service

Communication skills

Relationship building

Attention to detail

Collaboration

Process documentation

Job description

AIA Auckland invites an Existing Business Representative to join an empowered team delivering expert support across phone, email, and face-to-face interactions. You will own customer inquiries, anticipate broader needs, and contribute to retention and growth through tailored solutions.

You'll collaborate with colleagues to drive service excellence, improve processes, and uphold a customer-centric culture that aligns with AIA's Healthier, Longer, Better Lives mission.