Existing Business Care Specialist — Flexible Work

AIA Hong Kong and Macau; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

AIA Hong Kong and Macau in Auckland, NZ, is seeking an Existing Business Representative to deliver timely, accurate customer support across phone, email, and in-person interactions. You will own customer enquiries, understand broader needs, and contribute to retention and growth through tailored solutions.

You will collaborate with colleagues and stakeholders to uphold service standards, support continuous improvement, and help build a customer-centric culture that aligns with AIA's Healthier,

Qualifications

• Experience delivering high-quality customer service.
• Strong communication skills and relationship-building.
• Customer-focused, able to identify needs and tailor solutions.
• Attention to detail with sound judgement.
• Collaborative mindset and ownership of commitments.
• Experience with documented processes or SOPs is a plus.

Responsibilities

• Provide timely, accurate support across multiple channels.
• Own customer enquiries and resolve them with first-time-right outcomes.
• Identify needs and provide tailored solutions to support retention and growth.
• Maintain service standards and improve efficiency.
• Build relationships with internal and external stakeholders to enhance service.
• Contribute to continuous improvement and training resources.

Skills

Customer service experience

Communication skills

Relationship building

Attention to detail

Collaborative mindset

Job description

AIA Hong Kong and Macau in Auckland, NZ, is seeking an Existing Business Representative to deliver timely, accurate customer support across phone, email, and in-person interactions. You will own customer enquiries, understand broader needs, and contribute to retention and growth through tailored solutions.

You will collaborate with colleagues and stakeholders to uphold service standards, support continuous improvement, and help build a customer-centric culture that aligns with AIA's Healthier,