Showroom Manager - Premium Customer Experience Lead

Bosch Home; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Job summary

Bosch Home in Auckland is seeking a showroom lead to guide a high-performing team and deliver premium customer experiences. You will coach, develop and motivate staff, ensuring product knowledge across Bosch, Neff and Gaggenau, and you will manage showroom operations and events.

The role emphasizes building trust, planning resources, and achieving sales and service targets while maintaining health, safety and brand standards in a luxury, customer-focused environment.

Qualifications

• Proven experience managing and developing a team.
• Passion for coaching, mentoring and developing people.
• Confidence having both positive and challenging performance conversations.
• Natural ability to build trust, rapport and strong working relationships.
• Strong communication and interpersonal skills.
• Leadership style that is authentic, approachable and accountable.
• Ability to set clear expectations while creating an empowering environment.
• Strong commercial awareness and a results-focused mindset.
• Experience in consultative sales or a premium customer environment.
• Excellent organisation and attention to detail.
• Ability to manage competing priorities while keeping your team focused.
• Decision-making and drive for continuous improvement.

Responsibilities

• Lead, motivate and inspire the showroom team to perform at their best.
• Build a positive, high-performing culture where people feel supported and empowered.
• Coach and develop team members, building their skills, confidence and product knowledge.
• Set clear expectations, provide regular feedback and address performance challenges early.
• Recognise great performance and celebrate success.
• Lead by example and create an environment where people take ownership and thrive.
• Plan resources and workload to set the team up for success.
• Lead the team to deliver a premium, personalised customer experience.
• Build strong relationships with consumers, designers, architects, developers and industry partners.
• Oversee consultations, demonstrations and customer follow-up.
• Ensure the showroom consistently reflects our premium brands.
• Plan and host customer, trade and industry events.
• Support the team to confidently bring Bosch, Neff and Gaggenau products to life.
• Work with the Head of Market Activation to deliver showroom targets and KPIs.
• Monitor performance and identify opportunities for growth and improvement.
• Support the team to achieve sales and service targets.
• Manage showroom operations, suppliers, facilities and resources.
• Collaborate across Sales, Brand, Category, Training and Market Activation.
• Support product launches, showroom initiatives and continuous improvement.
• Maintain high standards of health, safety, compliance and presentation.

Skills

Team leadership

Coaching

Customer focus

Communication

People management

Commercial awareness

Premium customer experience

Job description

Bosch Home in Auckland is seeking a showroom lead to guide a high-performing team and deliver premium customer experiences. You will coach, develop and motivate staff, ensuring product knowledge across Bosch, Neff and Gaggenau, and you will manage showroom operations and events.

The role emphasizes building trust, planning resources, and achieving sales and service targets while maintaining health, safety and brand standards in a luxury, customer-focused environment.