Helplines Counsellor

Presbyterian Support Northern; Christchurch; Presencial; NZD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

KiwiSaver

Leave purchasing

Long service leave

Referral bonus

Wellbeing support

Flu vaccination

PSN Scholarship

Descripción de la vacante

Presbyterian Support Northern’s Lifeline Counsellor role offers the chance to provide professional counselling and emotional support to people across Aotearoa. You’ll work across phone and text services, building rapport quickly and offering safe, empowering guidance.

You’ll join a dedicated, values-driven team and contribute to compassionate care, with rostered shifts including evenings and weekends. A health professional qualification and registration are required, with experience in

Formación

• Health professional qualification and full registration.
• Experience providing counselling or therapeutic support.
• Strong communication and active listening over phone and text.
• Ability to stay calm and professional when supporting distressed clients.
• Genuine passion for helping people in empowering, respectful ways.
• Ability to work independently within a supportive team.

Responsabilidades

• Provide professional counselling and emotional support.
• Support people across Aotearoa via phone and text.
• Build rapport quickly and listen without judgement.
• Ensure safety and empowerment in interactions.
• Participate in rostered shifts including evenings/weekends.

Conocimientos

Counselling

Active listening

Communication

Empathy

Calm under pressure

Independent work

Educación

Health professional qualification

Descripción del empleo

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Te Kowhiringa I The Opportunity

As a Lifeline Counsellor, you’ll be part of a dedicated team providing professional counselling and emotional support to people across Aotearoa.

Working across our phone and text services, you’ll support people experiencing a wide range of challenges — from distress, anxiety and loneliness to relationship difficulties and moments of crisis.

You’ll use your counselling skills to build rapport quickly, listen without judgement, understand what someone needs and provide support that is safe, empowering and effective.

No two conversations are the same, and sometimes a few minutes of genuine connection can make a bigger difference than you realise.

And while the work can be serious, we don’t believe you need to wear a suit to make a difference — comfortable workwear (yes, even tracksuit pants!) is welcome.

This is a rewarding role where every interaction has the potential to make a real difference.

What’s in it for you?

• Flexibility to work 32 or 40 hours per week across rostered shifts, including evenings and weekends.

• Work across a fortnightly roster covering:

• 7.00am – 3.30pm

• 3.30pm – 12.00am

• Be part of a supportive and purpose-driven team

• Make a genuine difference to people across Aotearoa

You’ll need to be available to work both shift patterns, including one weekend per fortnight.

Ngā pūkenga kei a koe I Your Skills and Experience

We’re looking for someone who brings:

• A relevant Health professional qualification, such as counselling, social work or nursing, and full registration with the relevant registration board.

• Experience providing counselling or therapeutic support.

• Strong communication and active listening skills, with the ability to build rapport quickly over the phone and through text.

• The ability to remain calm, compassionate and professional when supporting people experiencing significant distress.

• A genuine passion for helping people and supporting them in ways that are empowering, respectful and effective.

• Confidence working independently while contributing positively to a supportive team environment.

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.

• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.

• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.

• Long Service Leave: An extra 5 days of leave applied at 5 years of service.

• KiwiSaver: Contributions provided in addition to your base salary.

• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.

• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).

• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.

• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

E hika ma, Tono a mai!

(What are you waiting for)… join our team and be part of the solution!