Service & Parts Support

Agricentre South Ltd; Milton; On-site; NZD 42,000 - 60,000; Full time

Job summary

Agricentre South Ltd in Milton, Otago, is seeking a Service Milton administrator to support the workshop manager with administration, scheduling and workflow coordination.

You will manage workshop jobs, customer records, invoicing, timesheets, and liaise with technicians, suppliers and customers, delivering excellent service.

Qualifications

• Previous administration or customer service experience.
• Strong organisational skills.
• High attention to detail.
• Confidence using computer systems.
• Positive, team-focused attitude.
• Interest in machinery, agriculture, automotive, or trade industries advantageous.

Responsibilities

• Supporting the Service Manager with workshop administration and workflow coordination.
• Creating and managing workshop jobs and maintaining accurate customer and machine records.
• Monitoring work in progress and liaising with technicians, customers, and suppliers.
• Processing timesheets and assisting with payroll administration.
• Preparing quotes, job costing, invoicing and reporting.
• Managing warranty documentation and claim submissions.
• Following up on outstanding jobs, parts availability and customer enquiries.
• Providing excellent customer service both in person and over the phone.

Skills

Administration

Service support

Customer service

Organised

Detail-oriented

Computer systems

Team player

Industry interest

Job description

Service Milton, Otago Full Time, Permanent

Key Responsibilities

• Supporting the Service Manager with workshop administration and workflow coordination
• Creating and managing workshop jobs and maintaining accurate customer and machine records
• Monitoring work in progress and liaising with technicians, customers, and suppliers
• Processing timesheets and assisting with payroll administration
• Preparing quotes, job costing, invoicing and reporting
• Managing warranty documentation and claim submissions
• Following up on outstanding jobs, parts availability and customer enquiries
• Providing excellent customer service both in person and over the phone

Skills / Experience Required

• Previous administration, service support, or customer service experience
• Strong organisational skills
• High attention to detail
• Confidence using computer systems
• Positive, team-focused attitude
• Interest in machinery, agriculture, automotive, or trade industries advantageous

Agricentre South represents Case IH, New Holland, Yamaha and many of NZs leading brands of farm machinery. We are a large, well-resourced business based in Invercargill, with branches in Gore, Milton and Cromwell.