Service Manager

Sime Darby Motors Sdn Bhd; Blenheim; On-site; NZD 100,000 - 140,000; Full time

Job summary

Truckstops Blenheim is seeking an experienced Service Manager to lead the service operation and a team of skilled technicians. You will report to the Branch Manager and work with the Regional Manager to drive performance, quality service and safety culture.

Ideal candidates bring proven workshop leadership, strong communication, budgeting knowledge and a commitment to continuous improvement. This role offers a pathway to broader leadership, with support to develop across people leadership,

Qualifications

• Experience leading a busy workshop team.
• Proven ability to coach technicians and apprentices.
• Strong communication and stakeholder relationship skills.
• Good grasp of workshop budgets, margins and targets.
• Commitment to health and safety and safe operating culture.
• Customer-focused approach delivering quality service.

Responsibilities

• Lead and motivate the service team to deliver quality service.
• Coach and develop technicians and apprentices to build capability.
• Manage workshop performance, budgets and targets.
• Prioritise workflow and resources for customers.
• Champion health and safety and maintain a strong safety culture.
• Collaborate with Branch Manager to support branch success.

Skills

Workshop leadership

People leadership

Communication

Budget understanding

Health and safety

Customer service

Decision making

Planning

Job description

Company :Truck Stops (NZ) LtdDevelop your leadership career while leading a great team at Truckstops Blenheim.Are you an experienced workshop leader ready to take the next step in your career?We’re looking for a Service Manager to lead our Truckstops Blenheim service operation, with responsibility for a team of skilled and apprentice technicians. This is a great opportunity for someone with strong workshop experience who enjoys developing people, delivering quality service, and driving performance.Your new role as Service ManagerReporting to the Branch Manager and supported by the Regional Manager, you’ll have responsibility for the performance and day-to-day operation of the service department.You’ll be responsible for:Leading and motivating the service team to deliver quality service and follow best practiceCoaching and developing technicians and apprentices to build team capabilityManaging workshop performance, budgets and targetsPrioritising workflow and resources to deliver great outcomes for our customersChampioning health and safety and maintaining a strong safety cultureWorking collaboratively with the Branch Manager to support the success of the wider branchWhat you’ll bringThis role will suit a skilled organiser, planner and people leader who understands the demands of a busy workshop environment and knows how to balance people, performance and customer service.To be successful, you’ll have:Previous workshop leadership experience as a Senior Leading Hand, Foreman or similarProven ability to lead, motivate and develop peopleExceptional communication skills and the ability to build relationships at all levelsA good understanding of workshop financials, including budgets, profit and loss, margins and performance targetsStrong decision-making, planning and prioritisation skillsA genuine commitment to health and safetyA customer-focused approach and commitment to quality serviceThe drive to overcome challenges and continuously improve performanceGrow your leadership careerIf you’ve built strong technical and workshop experience and are ready to broaden your skills, this role offers the opportunity to develop across people leadership, commercial management and operational performance, with support to continue growing as a leader.If you’re ready to step up, take ownership and lead from the front, we’d love to hear from you.About UsTruckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years.With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.Ready for your next leadership challenge? Apply now and take the next step in your career with Truckstops Blenheim.Note: this role includes background checks including reference, medical, drug, qualifications and right to work checks.