Service Group Owner - Enterprise Services

Westpac New Zealand Ltd; Auckland; On-site; NZD 140,000 - 210,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave up to 4 weeks

Banking benefits

Development opportunities

Recognition program

School holiday subsidy

Volunteer days

Job summary

Westpac New Zealand Ltd in Auckland is seeking a Service Group Owner to lead the strategy and roadmap for a critical portfolio of service applications. You will partner with Service Owners, Squads, and Chapter Leads to ensure teams are supported to deliver exceptional service outcomes.

With deep technical expertise and a passion for developing people, you will champion best practices, enable agile ways of working at scale, and align technology with business priorities to drive meaningful value

Qualifications

• Deep technical expertise across technology service domains and ability to drive Agile at scale.
• Experience partnering with service owners, squads and chapter leads to deliver outcomes.
• Desirable background in product or service management.
• Strong communication and relationship-building skills.
• Adaptability, resilience and a clear sense of purpose to deliver value.

Responsibilities

• Lead the strategy and roadmap for the Service Group portfolio.
• Foster collaboration, empowerment, and continuous improvement across teams.
• Act as a trusted servant leader to enable teams to deliver meaningful customer value.
• Partner with Service Owners, Squads and Chapter Leads to align priorities with business goals.

Skills

Technical leadership

Agile at scale

Stakeholder engagement

People development

Strategic planning

Job description

Mō te tūranga | About the Role

As the Service Group Owner, you will play a pivotal technology leadership role in shaping and bringing to life the strategy and roadmap for your Service Group. In this portfolio you will be accountable for a number of critical and key business applications. Acting as a trusted servant leader, you will foster a culture of collaboration, empowerment, and continuous improvement across your portfolio of services. You will partner closely with Service Owners, Squads, and Chapter Leads to ensure teams are well-supported, engaged, and equipped to deliver exceptional service outcomes. Through your deep technical expertise and passion for developing people and capability, you will champion best practice, nurture technical excellence, and help grow the craft across your domain. As the steward of your service portfolio, you will connect technology and business priorities, creating alignment, clarity, and shared purpose. With end-to-end accountability for service outcomes, you will guide teams toward delivering meaningful value for both customers and the organisation.

Nā tāu rourou | What will you bring?

Deep technical expertise and experience across technology service domains. Experience fostering and enabling Agile ways of working at scale. Previous product or service management experience is desirable. Strong stakeholder engagement skills, with the ability to build trust and meaningful partnerships. A highly collaborative approach, coupled with excellent communication skills. Natural relationship-building ability, with a talent for bringing people together and navigating complexity. Adaptability, resilience, and a thoughtful approach to achieving outcomes. A commitment to delivering positive results, demonstrating resourcefulness, perseverance, and a strong sense of purpose. The ability to inspire, engage, and create a shared vision, helping others feel connected to the journey and motivated to contribute to collective success. A passion for supporting people, nurturing capability, and fostering a culture where individuals and teams can thrive.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development - we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 1 October 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.