Service Group Owner

westpacnz; Auckland; On-site; NZD 180,000 - 270,000; Full time

Benefits offered by this job

Well-being leave

Purchased leave

Banking benefits

Growth & internal mobility

Volunteer days

Job summary

Westpac New Zealand is seeking a Service Group Owner - Database Engineering to lead the Database Engineering function across Infrastructure Services and Digital Workplace, providing strategic direction and enterprise engagement. You will own service group planning, manage demand, and drive delivery and governance of database services that support critical business outcomes.

The role emphasizes leadership of technical teams, coaching, risk and security governance, and building partnerships with

Qualifications

• Experience leading enterprise technology, infrastructure, platform or database engineering in regulated environments.
• Ability to set strategic direction and deliver measurable business outcomes.
• Knowledge of database technologies, platform operations, resilience, lifecycle management, automation and service performance.
• Led technical teams with coaching, role clarity and succession planning.

Responsibilities

• Provide strategic direction for Database Engineering across Infrastructure Services and Digital Workplace.
• Own service group planning, demand management and trade-off decisions.
• Ensure delivery, governance and performance of database services underpinning business outcomes.
• Engage senior leaders and build enterprise partnerships; manage risk and security governance.

Skills

Enterprise leadership

Strategic direction

Stakeholder engagement

Vendor management

Risk & security

Database engineering

Lifecycle management

Automation

Coaching and coaching

Education

Relevant tertiary qualification in Technology, Engineering, Business

Tools

Database technologies

Job description

Mō te tūranga | About the Role

The Service Group Owner - Database Engineering leads the Database Engineering function across Infrastructure Services and Digital Workplace, providing clear strategic direction, strong enterprise engagement, and accountable ownership of database services that underpin critical business and technology outcomes.

Nā tāu rourou | What will you bring?

• - Extensive experience leading enterprise technology, infrastructure, platform or database engineering functions in complex, regulated environments.
• - Proven ability to set strategic direction, lead service group planning, manage demand, make trade‑off decisions and deliver measurable business and technology outcomes.
• - U nderstanding of database technologies, platform operations, engineering practices, resilience, lifecycle management, software currency, automation and service performance.
• - Demonstrated leadership of technical teams, including coaching, capability uplift, role clarity, performance expectations, succession planning and culture development.
• - Excellent stakeholder engagement skills, with the ability to influence senior leaders, negotiate priorities, communicate complex technology issues clearly and build strong enterprise partnerships.
• - Commercial and supplier management experience, including vendor performance, licensing, service commitments, cost optimisation and third‑party delivery accountability.
• - Sound knowledge of risk management, security expectations, operational controls, incident management, change management and governance within enterprise technology environments.
• - Relevant tertiary qualification in Technology, Engineering, Business or equivalent practical leadership experience.

Westpac Hei Wāhi Mahi | Working at Westpac

• - 4 weeks standard holiday + 5 additional days of well‑being leave to support you to be your best
• - Additional purchased leave options up to 4 weeks per year
• - Banking benefits, insurance discounts and superannuation scheme
• - Growth and development - we provide opportunities for development and promote internal mobility
• - Recognition - we recognise and reward our star performers
• - School holiday subsidy - help you balance work and family during school holiday
• - 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac - it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together Greater

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 26 September 2026