Service Owner

Westpac New Zealand; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Holiday + wellbeing

Banking benefits

Internal mobility

Recognition program

Volunteer days

School holiday support

Job summary

Westpac New Zealand is seeking a Service Owner for Storage, Backup & Recovery (BUR) and Tandem Services. You will own vendor relationships and service contracts, shaping the vision and roadmap across internal teams and partners.

Lead squads to deliver reliable services, drive continuous improvement, and ensure SLAs and financial targets are met. You will partner with business stakeholders to translate needs into requirements, leverage JIRA and ServiceNow, and communicate complex concepts

Qualifications

• Experience guiding change in complex enterprise IT environments.
• Ability to partner with business to shape requirements and deliver outcomes.
• Experience using JIRA and ServiceNow to enable collaboration and service delivery.
• Ability to simplify complex concepts for diverse audiences.
• Knowledge of IT governance, risk management, and resilience.

Responsibilities

• Own BUR and Tandem services and vendor relationships; manage contracts.
• Shape vision and priorities; maintain roadmap and backlog for current and long-term goals.
• Lead and empower Storage & BUR and Tandem squads; foster collaboration and high performance.
• Drive continuous improvement, innovation, and sustainable service evolution.

Skills

Change management

Stakeholder partnership

JIRA

ServiceNow

Communication

IT governance

Budgeting & forecasting

Inclusive leadership

Tools

JIRA

ServiceNow

Job description

Mō te tūranga | About the Role

This role serves as the steward of WNZL’s Storage, Backup & Recovery (BUR), and Tandem Services, delivered through acollaborative model involving both internal teams and external partners. As the owner of vendor relationships and associatedservice contracts, the Service Owner fosters strong partnerships to ensure services are delivered reliably, meet agreedservice levels, and achieve financial and performance outcomes.

The Service Owner shapes the vision and future direction of the services, working closely with stakeholders to definepriorities, maintain an aligned roadmap, and cultivate a backlog that supports both current business needs and long-termorganisational goals. The role champions continuous improvement, encouraging innovation, learning, and sustainable serviceevolution.

Through inclusive leadership, coaching, and guidance, the Service Owner supports and empowers the Storage & BUR andTandem Squads, fostering a collaborative, high-performing environment and deliver meaningful outcomes for the
organisation.

Nā tāu rourou | What will you bring?

• Demonstrated expertise in guiding and supporting change within complex enterprise IT environments, ensuring smoothtransitions and positive outcomes for all stakeholders.
• Proven experience partnering closely with the business to understand needs, shape requirements, and delivermeaningful outcomes.
• Proficient in leveraging tools such as JIRA and ServiceNow to enable effective collaboration, coordination, and servicedelivery.
• Strong ability to simplify and communicate complex technical concepts in a way that engages, informs, and empowersothers.
• Solid knowledge of enterprise IT practices, governance, and risk management, with a focus on balancing businessneeds and organisational resilience.
• Skilled at building trusted relationships and working collaboratively with a diverse range of stakeholders, successfullynavigating differing perspectives to achieve shared goals.
• Demonstrates inclusive leadership through active listening, authentic communication, and a commitment to fostering asupportive environment.
• Experience partnering with stakeholders to support effective budgeting, forecasting, and financial planning.

Desirable:

• Broad technical knowledge across enterprise infrastructure environments, with a strong commitment to sharingexpertise, mentoring others, and fostering team capability.
• Working knowledge of ITIL (Information Technology Infrastructure Library) frameworks and best practices, supportingconsistent and customer-focused service delivery.
• Ability to develop meaningful measures and insights that support informed decision-making, continuous improvement,and positive business outcomes.
• Experience in Agile product or service ownership, working collaboratively with stakeholders to deliver value and meetevolving business needs.
• Understanding of the banking and financial services industry, including the importance of balancing customer,regulatory, and business priorities.
• Strong written, verbal, and presentation skills, with the ability to communicate clearly, build understanding, and engagediverse audiences.
• Demonstrated practical experience and expertise, and/or relevant professional qualifications/degree, with acommitment to continuous learning, growth, and professional development.
• Experience leveraging automation tools and techniques to simplify processes, enhance consistency, reduce risk, andenable teams to work more effectively.
• Knowledge of Storage & BUR Services and/or Tandem infrastructure.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together Greater

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close:

24 September 2026