Service Group Owner

JobSpace; Auckland; On-site; NZD 180,000 - 240,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Volunteer days

Banking benefits

Job summary

Westpac New Zealand is seeking a Service Group Owner for Database Engineering to lead the enterprise database engineering function and align it with infrastructure services and digital workplace. You will shape the roadmap, drive resilience, and ensure secure, reliable database capabilities across the organisation.

You will build a high-performing team, engage senior stakeholders, manage vendors and costs, and uphold governance and security standards in a complex, regulated environment.

Qualifications

• Extensive experience leading enterprise technology, infrastructure, platform or database engineering functions.
• Proven ability to set strategic direction and align priorities.
• Understanding of database technologies, platform operations, resilience, lifecycle management and automation.
• Demonstrated leadership of technical teams, including coaching and performance expectations.
• Excellent stakeholder engagement and enterprise partnerships.
• Commercial and supplier management, licensing, service commitments and cost optimisation.
• Knowledge of risk, security, governance and incident/change management.
• Relevant tertiary qualification in Technology, Engineering, Business or equivalent practical leadership experience.

Responsibilities

• Lead the Database Engineering function across Infrastructure Services and Digital Workplace.
• Set the service group vision and roadmap, aligning priorities with business and technology stakeholders.
• Strengthen operational resilience and deliver secure, reliable, cost-effective database capabilities.
• Build a high-performing engineering culture focused on ownership and continuous improvement.
• Provide trusted partnerships with senior stakeholders and cross-functional teams.

Skills

Leadership

Strategic direction

Stakeholder engagement

Vendor management

Risk and security

Team coaching

Education

Tertiary qualification

Job description

The Service Group Owner – Database Engineering

The Service Group Owner – Database Engineering leads the Database Engineering function across Infrastructure Services and Digital Workplace, providing clear strategic direction, strong enterprise engagement, and accountable ownership of database services that underpin critical business and technology outcomes.

The role is responsible for setting the service group vision, shaping the database engineering roadmap, strengthening operational resilience, and ensuring the function delivers secure, reliable, cost-effective and modern database capabilities across the enterprise. This includes leading through others, aligning priorities across business and technology stakeholders, and building a high-performing engineering culture focused on ownership, continuous improvement and trusted partnership.

What will you bring?

• Extensive experience leading enterprise technology, infrastructure, platform or database engineering functions in complex, regulated environments.
• Proven ability to set strategic direction, lead service group planning, manage demand, make trade-off decisions and deliver measurable business and technology outcomes.
• Understanding of database technologies, platform operations, engineering practices, resilience, lifecycle management, software currency, automation and service performance.
• Demonstrated leadership of technical teams, including coaching, capability uplift, role clarity, performance expectations, succession planning and culture development.
• Excellent stakeholder engagement skills, with the ability to influence senior leaders, negotiate priorities, communicate complex technology issues clearly and build strong enterprise partnerships.
• Commercial and supplier management experience, including vendor performance, licensing, service commitments, cost optimisation and third-party delivery accountability.
• Sound knowledge of risk management, security expectations, operational controls, incident management, change management and governance within enterprise technology environments.
• Relevant tertiary qualification in Technology, Engineering, Business or equivalent practical leadership experience.

Working at Westpac

In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best, additional purchased leave options up to 4 weeks per year, banking benefits, insurance discounts and superannuation scheme, growth and development – we provide opportunities for development and promote internal mobility, recognition - we recognise and reward our star performers, school holiday subsidy - help you balance work and family during school holiday, 2 volunteer days per year.

Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.