Service Desk Technician

JobSpace; Hamilton; On-site; NZD 55,000 - 70,000; Full time

Job summary

The Wise Group is seeking a friendly and proactive IT Service Desk Technician to join our Hamilton-based team. You will provide frontline IT support to staff nationwide, troubleshoot hardware and software issues, roll out technology solutions, and ensure staff have the tools they need.

This full-time role includes on-call duties every 11 weeks and a chance to grow your IT career in a supportive, people-focused environment with opportunities to learn and develop new skills.

Qualifications

• Knowledge of Windows 11 and customer-facing IT support experience.
• Excellent written and oral communication skills.
• A qualification in Information Technology is preferred but not essential.

Responsibilities

• Deliver exceptional customer service as part of our helpdesk team.
• Help manage hardware inventory.
• Implement hardware and software solutions.
• Provide frontline IT support to staff across the country, in person and remotely.
• On-call every 11 weeks as part of the IT team.

Skills

Windows 11

Customer service

Communication

On-call support

IT support

Hardware troubleshooting

Remote support

Education

Information Technology qualification

Job description

Join a fun, people-focused IT team where you'll solve problems, support users nationwide, and grow your tech career. You'll play a key role in keeping the Wise Group connected and supported. You'll provide frontline IT support to staff across the country, troubleshoot hardware and software issues, help roll out technology solutions, and ensure people have the tools they need to do their best work. Working in a fun, collaborative environment, you'll have plenty of opportunities to learn, grow, and build your IT career.

This is a full-time role working Monday to Friday, based in Hamilton East. You'll also be on-call every 11 weeks. We're not your average, regimented corporate IS department. We have a lot of fun, and there's lots of room to learn and grow. Our Service Desk Technicians are the first line of Information Service (IS) customer support across the Wise Group. Working with people with vastly different user requirements, including frontline Support Workers through to Chief Executives, you'll be part of a team that is responsible for providing hands‑on practical advice and support for hardware and software use both in person and remotely, managing our equipment and inventory and implementing hardware solutions across the country.

• Deliver exceptional customer service as part of our helpdesk team.
• Help manage our hardware inventory.
• Implement hardware and software solutions.
• Uphold our commitment to workplace safety and diversity.
• Keep learning to help our IS team stay at the forefront of Information Technology developments and trends.

There are some essential and preferred skills you'll need including: knowledge of Windows 11, proven experience and success working in a customer service/customer facing role, exceptional written and oral communication, a qualification in Information Technology (preferred but not essential). In addition: attention to detail is one of your strengths, you like to double-check things or seek advice when you're not sure; you like making things better; you look for opportunities to improve and share them with the team; you see the glass half‑full; you're a bit of an optimist; sweating the small stuff is not your style; you bring a sense of humour to work each day and get on and get the job done; having purpose is important to you; you want to make a positive impact on the world around you; you like being helpful and you take initiative and ownership in your work; no job is too small (or too big).

The Wise Group is a family of not for profit, community organisations sharing a common purpose: to create fresh opportunities and services for the wellbeing of people, vulnerable populations, organisations and communities. Wise Management Services provides infrastructure services to the Wise Group through people and culture, IT, finance, operations, payroll, property, design and development services.