IT Service Desk Engineer

Taituarā; Canterbury; On-site; NZD 55,000 - 75,000; Full time

Job summary

Waimakariri District Council is seeking a full-time IT Service Desk Engineer at our service centre in Rangiora, North Canterbury. You will join the ICT team and support staff and councillors with IT issues, contribute to digital transformation, and act as a trusted advisor in service desk operations.

The successful candidate will have 1+ year experience in IT service desk, hardware support for desktops and mobile devices, be proficient in Windows 11 and Microsoft 365, and have a good grasp of

Qualifications

• 1+ years experience in IT service/ helpdesk support.
• Hardware support for desktop, laptop and Android devices.
• In-depth understanding of Windows 11 and Microsoft 365 solutions.
• Good understanding of basic network principles and troubleshooting.
• Remote support of staff and councillors.
• Analytical skills to triage and resolve user issues.

Responsibilities

• Provide IT service desk support and act as trusted advisor to users.
• Contribute to digital transformation initiatives within ICT team.
• Assist with incident triage, resolution, and documentation.

Skills

IT Service Desk

Hardware support

Windows 11

Microsoft 365

Networking basics

Remote support

Analytical skills

Job description

Do you love providing solutions andexceptional service for customers?

Are you inquisitive and innovativewith outstanding interpersonal skills?

Do you want to work with an engagedand forward-thinking team?

The WaimakaririDistrict Council is seeking to appoint an IT Service Desk Engineer on afull-time basis at our service centre in Rangiora, North Canterbury.

We are lookingfor a savvy and motivated person to join our innovative ICT team, where digitaltransformation is in our DNA. You will be a trusted advisor in all stages andaspects of service desk, and what you do not know you will be keen to get stuckin and learn.

You know whatit takes to be an IT Service Desk Engineer. The key skills and competencies weare looking for include:

• 1+ Years experience in IT servicedesk/helpdesk support
• Hardware support for desktop,laptop and Android mobile devices
• In-depth understanding of Windows11 and Microsoft 365 solutions
• Good understanding of basic networkprinciples and troubleshooting
• Remote support of staff andcouncillors
• Analytical skills to support thetriaging and resolution of user issues

We are lookingfor someone with the ability to demonstrate exceptional communication skills,both verbal and written, an ability to bring new ideas to the table, and apassion for all things digital and a willingness to go the extra mile.

You need theability to work independently while also contributing positively to the widerteam culture. Being part of our team means supporting others, sharingknowledge, and bringing a constructive, can-do approach to the way we worktogether.

Only 20 minutesnorth of Christchurch, Waimakariri District offers small town and rurallifestyles with a range of outdoor recreation activities on your doorstep butwith the advantages of a big city nearby.

The WaimakaririDistrict Council serves a community of nearly 60,000 that is currentlyexperiencing rapid growth. The Council offers a challenging work environmentwhere you can really make a difference. We promise to be professional,approachable and solutions focused.

Applicationsclose Wednesday 2 September 2026.

The Councilisan equal opportunity employer.