Frontline IT Support & Hardware Specialist

JobSpace; Hamilton; On-site; NZD 55,000 - 70,000; Full time

Job summary

The Wise Group is seeking a friendly and proactive IT Service Desk Technician to join our Hamilton-based team. You will provide frontline IT support to staff nationwide, troubleshoot hardware and software issues, roll out technology solutions, and ensure staff have the tools they need.

This full-time role includes on-call duties every 11 weeks and a chance to grow your IT career in a supportive, people-focused environment with opportunities to learn and develop new skills.

Qualifications

• Knowledge of Windows 11 and customer-facing IT support experience.
• Excellent written and oral communication skills.
• A qualification in Information Technology is preferred but not essential.

Responsibilities

• Deliver exceptional customer service as part of our helpdesk team.
• Help manage hardware inventory.
• Implement hardware and software solutions.
• Provide frontline IT support to staff across the country, in person and remotely.
• On-call every 11 weeks as part of the IT team.

Skills

Windows 11

Customer service

Communication

On-call support

IT support

Hardware troubleshooting

Remote support

Education

Information Technology qualification

Job description

The Wise Group is seeking a friendly and proactive IT Service Desk Technician to join our Hamilton-based team. You will provide frontline IT support to staff nationwide, troubleshoot hardware and software issues, roll out technology solutions, and ensure staff have the tools they need.

This full-time role includes on-call duties every 11 weeks and a chance to grow your IT career in a supportive, people-focused environment with opportunities to learn and develop new skills.