IT Service Desk Engineer

Waimakariri; Rangiora; On-site; NZD 60,000 - 80,000; Full time

Job summary

The Waimakariri District Council is seeking an IT Service Desk Engineer on a full-time basis at our service centre in Rangiora, North Canterbury. You will be a trusted advisor in all stages of service desk and learn as you go in a forward-thinking ICT team.

Key requirements include 1+ years in IT service desk, hardware support, Windows 11 and Microsoft 365 knowledge, and remote support experience; strong communication and problem-solving skills are essential.

Qualifications

• 1+ years experience in IT service desk/helpdesk support.
• Hardware support for desktop, laptop and Android devices.
• Understanding of Windows 11 and Microsoft 365.
• Basic networking principles and troubleshooting.
• Remote support of staff and councillors.

Responsibilities

• Provide IT service desk support to staff and councillors.
• Triaging and resolving user issues in a timely manner.
• Conduct remote support sessions and on-site visits as needed.
• Collaborate with ICT team to implement digital solutions.

Skills

IT service desk

Hardware support

Windows 11

Microsoft 365

Networking basics

Remote support

Analytical skills

Communication

Job description

• Do you love providing solutions and exceptional service for customers?
• Are you inquisitive and innovative with outstanding interpersonal skills?
• Do you want to work with an engaged and forward-thinking team?

The Waimakariri District Council is seeking to appoint an IT Service Desk Engineer on a full-time basis at our service centre in Rangiora, North Canterbury.

We are looking for a savvy and motivated person to join our innovative ICT team, where digital transformation is in our DNA. You will be a trusted advisor in all stages and aspects of service desk, and what you do not know you will be keen to get stuck in and learn.

You know what it takes to be an IT Service Desk Engineer. The key skills and competencies we are looking for include:

• 1+ Years experience in IT service desk/helpdesk support
• Hardware support for desktop, laptop and Android mobile devices
• In-depth understanding of Windows 11 and Microsoft 365 solutions
• Good understanding of basic network principles and troubleshooting
• Remote support of staff and councillors
• Analytical skills to support the triaging and resolution of user issues

We are looking for someone with the ability to demonstrate exceptional communication skills, both verbal and written, an ability to bring new ideas to the table, and a passion for all things digital and a willingness to go the extra mile.

You need the ability to work independently while also contributing positively to the wider team culture. Being part of our team means supporting others, sharing knowledge, and bringing a constructive, can-do approach to the way we work together.

Only 20 minutes north of Christchurch, Waimakariri District offers small town and rural lifestyles with a range of outdoor recreation activities on your doorstep but with the advantages of a big city nearby.

The Waimakariri District Council serves a community of nearly 60,000 that is currently experiencing rapid growth. The Council offers a challenging work environment where you can really make a difference. We promise to be professional, approachable and solutions focused.

For more information on the position contact Dave Sewell, ICT Team Leader on 0800 965 468 (0800 WMKGOV).

Applications close Wednesday 2 September 2026.

The Council is an equal opportunity employer.