Service Desk Champion – Retail Customer Support

SmartRecruiters, Inc.; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Career progression

Volunteer day

Team discounts

Job summary

The Warehouse Group is hiring a Service Desk Team Member at The Warehouse, Royal Oak. This full-time role is based in-store, with Sunday to Thursday hours from 8:30am to 4:00pm. You will answer customer inquiries, advise on returns and transfers, and help keep checkout operations smooth.

You’ll also assist in security and loss prevention and support team members as needed. Ideal candidates bring customer-facing experience and a calm, proactive attitude in a fast-paced retail environment.

Qualifications

• Previous experience in retail, hospitality or a customer facing role.
• Strong attention to detail.
• Ability to undertake heavy lifting, climbing ladders and being on your feet for long periods.

Responsibilities

• Answer customer inquiries and provide advice on processing returns, exchanges, refunds and transfers.
• Support the Loss Prevention team with security measures and store safety.
• Help supervise and support the Checkout area to ensure smooth transactions.

Skills

Retail experience

Customer facing

Attention to detail

Physical stamina

Job description

The Warehouse Group is hiring a Service Desk Team Member at The Warehouse, Royal Oak. This full-time role is based in-store, with Sunday to Thursday hours from 8:30am to 4:00pm. You will answer customer inquiries, advise on returns and transfers, and help keep checkout operations smooth.

You’ll also assist in security and loss prevention and support team members as needed. Ideal candidates bring customer-facing experience and a calm, proactive attitude in a fast-paced retail environment.