Service Desk Analyst (L1)

Northbridge IT Recruitment Propr; Wellington; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Immediate start

Onsite Wellington

Supportive team environment

Enterprise IT exposure

Job summary

Northbridge IT Recruitment Propr in Wellington is seeking a motivated Service Desk Analyst (Level 1) to join our client's onsite IT support team on a long-term contract with an immediate start.

In this role you will manage incidents through ticketing systems, provide first-line troubleshooting for Windows desktop issues, assist with Active Directory tasks, and deliver friendly, professional end-user support in a dynamic environment.

Qualifications

• Previous experience in a Service Desk, Help Desk, or Desktop Support role.
• Hands-on experience with Service Desk ticketing tools.
• Good understanding of Windows operating systems, desktop hardware, and common business applications.
• Experience with Active Directory user administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Excellent verbal and written communication skills.
• Strong customer service focus and professional approach.

Responsibilities

• Manage and resolve incidents through Service Desk ticketing systems, ensuring SLA targets are consistently met.
• Respond to, troubleshoot, restore, and resolve user issues in a timely manner.
• Escalate incidents and service requests appropriately when required.
• Perform routine workstation maintenance, software installations, updates, and hardware upgrades.
• Support public access computers and end-user devices.
• Manage user access requests, including account creation, modification, and deactivation.
• Administer and maintain Active Directory user accounts and security groups.
• Provide excellent customer service and technical support to end users.
• Maintain accurate documentation of incidents, requests, and resolutions.

Skills

Service Desk

Windows OS

Active Directory

Troubleshooting

Customer Service

Ticketing Tools

Tools

Ticketing systems

Job description

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Northbridge IT Recruitment Propr – Wellington, North Island

Contract

2d ago , from Northbridge IT Recruitment Propr

Service Desk Analyst (L1) | Long-Term Contract | Wellington | Immediate Start
Location: Wellington, NZ (Onsite at Client Site)
Contract:2 years contract with view to extend
Start Date: ASAP

We are seeking an enthusiastic and customer-focused Service Desk Analyst (Level 1) to join our client's onsite IT support team in Wellington. This is an excellent opportunity for an IT support professional looking for a long-term contract within a dynamic and fast-paced environment.

Key Responsibilities

• Manage and resolve incidents through Service Desk ticketing systems, ensuring SLA targets are consistently met.
• Respond to, troubleshoot, restore, and resolve user issues in a timely manner.
• Escalate incidents and service requests appropriately when required.
• Perform routine workstation maintenance, software installations, updates, and hardware upgrades.
• Support public access computers and end-user devices.
• Manage user access requests, including account creation, modification, and deactivation.
• Administer and maintain Active Directory user accounts and security groups.
• Provide excellent customer service and technical support to end users.
• Maintain accurate documentation of incidents, requests, and resolutions.

Service Desk Analyst (L1) | Long-Term Contract | Wellington | Immediate Start
Location: Wellington, NZ (Onsite at Client Site)
Contract:2 years contract with view to extend
Start Date: ASAP

We are seeking an enthusiastic and customer-focused Service Desk Analyst (Level 1) to join our client's onsite IT support team in Wellington. This is an excellent opportunity for an IT support professional looking for a long-term contract within a dynamic and fast-paced environment.

Key Responsibilities

• Manage and resolve incidents through Service Desk ticketing systems, ensuring SLA targets are consistently met.
• Respond to, troubleshoot, restore, and resolve user issues in a timely manner.
• Escalate incidents and service requests appropriately when required.
• Perform routine workstation maintenance, software installations, updates, and hardware upgrades.
• Support public access computers and end-user devices.
• Manage user access requests, including account creation, modification, and deactivation.
• Administer and maintain Active Directory user accounts and security groups.
• Provide excellent customer service and technical support to end users.
• Maintain accurate documentation of incidents, requests, and resolutions.

Skills & Experience Required

• Previous experience in a Service Desk, Help Desk, or Desktop Support role.
• Hands-on experience with Service Desk ticketing tools.
• Good understanding of Windows operating systems, desktop hardware, and common business applications.
• Experience with Active Directory user administration.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities effectively.
• Excellent verbal and written communication skills.
• Strong customer service focus and professional approach.

Desirable Skills

• Experience supporting enterprise environments.
• Knowledge of Microsoft 365 applications and user management.
• Familiarity with ITIL processes and SLA-driven support environments.

What's on Offer?

• Immediate start available.
• Work onsite with a reputable client in Wellington.
• Supportive team environment.
• Opportunity to gain valuable enterprise IT support experience.

Supportive team environment.

Opportunity to gain valuable enterprise IT support experience.

If you're a motivated Service Desk professional available to start immediately and looking for your next long-term opportunity in Wellington, we'd love to hear from you.

• Long-term onsite contract opportunity with an immediate start in Wellington
• Provide Level 1 Service Desk support
• Hands-on role involving Active Directory, desktop support