Service Delivery Leader: People, Performance & Impact

New Zealand Post; Hawke's Bay; On-site; NZD 120,000 - 170,000; Full time

Job summary

New Zealand Post in Gisborne is seeking a Service Delivery Manager to lead the day-to-day service delivery operation, ensuring parcels and mail are delivered safely and efficiently to our customers. You will coach frontline leaders, manage budgets and planning, and build strong relationships with customers and delivery partners to drive performance and continuous improvement.

This hands-on leadership role requires authenticity, clear communication and a strong focus on safety, wellbeing and

Qualifications

Responsibilities

• Leading daily service delivery operations to achieve service targets
• Coaching and developing team members and frontline leaders
• Managing operational performance, productivity and resource planning
• Building strong relationships with customers and delivery partners
• Driving continuous improvement initiatives and operational efficiencies
• Championing a strong safety, wellbeing and compliance culture

Skills

Operational leadership

People leadership

Coaching

Performance management

Budgeting

Operational planning

Change management

Safety & compliance

Customer management

Job description

New Zealand Post in Gisborne is seeking a Service Delivery Manager to lead the day-to-day service delivery operation, ensuring parcels and mail are delivered safely and efficiently to our customers. You will coach frontline leaders, manage budgets and planning, and build strong relationships with customers and delivery partners to drive performance and continuous improvement.

This hands-on leadership role requires authenticity, clear communication and a strong focus on safety, wellbeing and