Service Delivery Leader: People, Performance & Safety

NZ Post; Hawke's Bay; On-site; NZD 110,000 - 160,000; Full time

Job summary

NZ Post is seeking a Service Delivery Manager to lead the day-to-day service delivery operations, ensuring parcels and mail are delivered safely, efficiently and to the standards our customers expect. This is a hands-on leadership role where you will be visible, connected and actively involved in supporting your team to succeed.

You will use operational insights to improve performance, manage resources and costs, drive continuous improvement and create an environment where people can do their

Qualifications

• Proven experience leading operational teams and delivering results
• Strong people leadership, coaching and performance management skills
• Experience managing budgets, costs and operational planning
• Confidence leading change and navigating complex situations
• A strong focus on safety, risk management and compliance
• Excellent relationship-building and customer management capability

Responsibilities

• Leading daily service delivery operations to achieve service targets
• Coaching and developing team members and frontline leaders
• Managing operational performance, productivity and resource planning
• Building strong relationships with customers and delivery partners
• Driving continuous improvement initiatives and operational efficiencies
• Championing a strong safety, wellbeing and compliance culture

Job description

NZ Post is seeking a Service Delivery Manager to lead the day-to-day service delivery operations, ensuring parcels and mail are delivered safely, efficiently and to the standards our customers expect. This is a hands-on leadership role where you will be visible, connected and actively involved in supporting your team to succeed.

You will use operational insights to improve performance, manage resources and costs, drive continuous improvement and create an environment where people can do their