Service Delivery Lead, Systems Administrator

Jobtailor; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an experienced IT Service Delivery Lead to drive the delivery and continuous improvement of IT services across New Zealand operations. You will partner with business leaders to align technology priorities with operational objectives and ensure robust server, cloud, network and infrastructure environments.

You will coordinate incident resolution, lead regional technology projects, and oversee cybersecurity initiatives, patch management and vulnerability remediation while

Qualifications

• Proven IT service delivery or infrastructure support in multi-site environments.
• Lead or coordinate IT initiatives, vendors and stakeholders.
• Microsoft 365, Active Directory, Intune and Azure expertise.
• Experience supporting server, network, cloud and end-user tech.
• Cybersecurity, patch management and vulnerability remediation skills.
• IT service management including incident/problem/change management.
• Service management platforms like ServiceNow.
• Strong communication and stakeholder management.
• NZ working rights.

Responsibilities

• Drive delivery and continuous improvement of IT services across NZ operations.
• Partner with business leaders to align technology priorities with operational objectives.
• Manage and maintain server, cloud, network and infrastructure environments.
• Coordinate resolution of incidents and service requests across teams.
• Lead local technology projects including upgrades, deployments and cybersecurity initiatives.
• Monitor service performance and implement sustainable improvements.
• Oversee security patching, vulnerability remediation and risk management.
• Build relationships with vendors and stakeholders to maximise service quality.
• Translate regional technology strategies into practical local outcomes for NZ operations.
• Support ASSA ABLOY NZ Opening Solutions and Pacific Door Systems.

Skills

Systems Administration

Infrastructure Support

Server Management

Network Management

Cloud Technologies

End-User Technologies

Patch Management

Vulnerability Remediation

Incident Management

Change Management

Tools

ServiceNow

Intune

Azure

Job description

• Drive the delivery and continuous improvement of IT services across New Zealand operations
• Partner with business leaders to align technology priorities with operational objectives
• Manage and maintain server, cloud, network and infrastructure environments
• Coordinate resolution of incidents, service requests and complex technical issues across multiple support teams
• Lead local technology projects including infrastructure upgrades, system deployments and cybersecurity initiatives
• Monitor service performance, identify recurring issues and implement sustainable improvement plans
• Oversee security patching, vulnerability remediation and infrastructure risk management activities
• Build relationships with vendors and stakeholders to maximise service quality, value and business outcomes
• Translate regional technology strategies into practical local outcomes for New Zealand operations
• Support ASSA ABLOY New Zealand Opening Solutions and Pacific Door Systems

Requirements

• Proven experience in IT service delivery, systems administration or infrastructure support within a multi-site environment
• Demonstrated ability to lead or coordinate IT initiatives, vendors and cross-functional stakeholders
• Strong technical knowledge of Microsoft 365, Active Directory, Intune and Azure environments
• Experience supporting server, network, cloud and end-user technologies
• Understanding of cybersecurity principles, patch management and vulnerability remediation
• Exposure to IT service management practices including incident, problem and change management
• Experience using service management platforms such as ServiceNow or similar tools
• Strong communication, stakeholder management and problem-solving capabilities
• Current New Zealand working rights

Core Competencies

Demonstrates expertise in IT service delivery and infrastructure management, with a strong focus on Microsoft 365, Active Directory, Intune, and Azure environments. Proven ability to lead technology projects, manage vendor relationships, and implement cybersecurity measures to enhance service quality and operational efficiency.

Highest-signal resume keywords

• IT Service Delivery
• Microsoft 365
• Active Directory
• Cybersecurity Principles
• Service Management Platforms

ATS Optimization Keywords

Hard Skills

• Systems Administration
• Infrastructure Support
• Server Management
• Network Management
• Cloud Technologies
• End-User Technologies
• Patch Management
• Vulnerability Remediation
• Incident Management
• Change Management

Soft Skills

• Strong Communication
• Stakeholder Management
• Problem-Solving

Industry Keywords

• Multi-Site Environment
• IT Initiatives
• Vendor Management
• Operational Objectives
• New Zealand Working Rights

Tools & Technologies

• ServiceNow
• Intune
• Azure