NZ Country IT Lead

ASSA ABLOY Sicherheitstechnik GmbH; Upper Harbour; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Free onsite parking

Staff discount on product range

Wellbeing program including Life Ins.

Birthday leave

Employee Assistance Program (EAP)

Job summary

ASSA ABLOY Sicherheitstechnik GmbH in Auckland seeks an IT Service Delivery Lead to drive delivery across New Zealand, partnering with business leaders while remaining hands-on across service delivery, infrastructure, cybersecurity and projects. Based at our Rosedale/Albany site, you’ll deliver reliable IT services and translate regional strategy into practical local outcomes.

You will lead local technology initiatives, manage incidents and changes, and work with regional IT teams and vendors to

Qualifications

• Proven experience in IT service delivery, systems administration or infrastructure support within a multi-site environment.
• Demonstrated ability to lead or coordinate IT initiatives, vendors and cross-functional stakeholders.
• Strong technical knowledge of Microsoft 365, Active Directory, Intune and Azure environments.
• Experience supporting server, network, cloud and end-user technologies.
• Understanding of cybersecurity principles, patch management and vulnerability remediation.
• Exposure to IT service management practices including incident, problem and change management.
• Experience using service management platforms such as ServiceNow or similar tools.
• Strong communication, stakeholder management and problem-solving capabilities.

Responsibilities

• Driving the delivery and continuous improvement of IT services across New Zealand operations.
• Partnering with business leaders to align technology priorities with operational objectives.
• Managing and maintaining server, cloud, network and infrastructure environments to ensure reliability and performance.
• Coordinating the resolution of incidents, service requests and complex technical issues across multiple support teams.
• Leading local technology projects including infrastructure upgrades, system deployments and cybersecurity initiatives.
• Monitoring service performance, identifying recurring issues and implementing sustainable improvement plans.
• Overseeing security patching, vulnerability remediation and infrastructure risk management activities.
• Building strong relationships with vendors and stakeholders to maximise service quality, value and business outcomes.

Skills

IT service delivery

Systems administration

Infrastructure support

Microsoft 365

Active Directory

Intune

Azure

Cybersecurity

ServiceNow

Stakeholder management

Communication

Tools

ServiceNow

Intune

Azure

Active Directory

Job description

Lead IT delivery across New Zealand from our Rosedale, Albany (Auckland) location while influencing strategy, infrastructure and technology outcomes. This role offers the opportunity to be the primary IT representative for New Zealand operations, partnering closely with business leaders while remaining hands-on across service delivery, infrastructure, cybersecurity and projects. If you enjoy combining technical expertise with stakeholder engagement and continuous improvement, this is a role where you'll make a visible impact.

About Us

ASSA ABLOY is the global leader in access solutions, trusted in over 70 countries to deliver smart, secure and seamless experiences. In New Zealand, our iconic brands including Yale, Lockwood and ABLOY are trusted across homes, businesses and public spaces. From advanced digital locking solutions to high-performance door and window hardware, our locally manufactured and globally backed products set the benchmark for innovation, reliability and performance.

About the Role

As our IT Service Delivery Lead / Systems Administrator, you'll be the key technology partner for our New Zealand operations, supporting both ASSA ABLOY New Zealand Opening Solutions and Pacific Door Systems. Based at our Rosedale, Albany site in Auckland, you'll lead the delivery and continuous improvement of IT services, ensure infrastructure and cybersecurity standards are maintained, and help translate regional technology strategies into practical local outcomes. Working closely with business leaders, regional IT teams, vendors and end users, you'll play an important role in keeping technology reliable, secure and aligned to business needs while contributing to projects that support growth and operational efficiency.

What you'll be responsible for

• Driving the delivery and continuous improvement of IT services across New Zealand operations.
• Partnering with business leaders to align technology priorities with operational objectives.
• Managing and maintaining server, cloud, network and infrastructure environments to ensure reliability and performance.
• Coordinating the resolution of incidents, service requests and complex technical issues across multiple support teams.
• Leading local technology projects including infrastructure upgrades, system deployments and cybersecurity initiatives.
• Monitoring service performance, identifying recurring issues and implementing sustainable improvement plans.
• Overseeing security patching, vulnerability remediation and infrastructure risk management activities.
• Building strong relationships with vendors and stakeholders to maximise service quality, value and business outcomes.

About You

You're a confident technology professional who enjoys balancing strategic thinking with hands‑on technical work. You build credibility quickly, communicate clearly with both technical and non‑technical stakeholders, and thrive in environments where priorities can shift. You're naturally collaborative, commercially minded and motivated by improving services, solving problems and delivering practical outcomes for the business.

Skills and Experience

• Proven experience in IT service delivery, systems administration or infrastructure support within a multi‑site environment.
• Demonstrated ability to lead or coordinate IT initiatives, vendors and cross‑functional stakeholders.
• Strong technical knowledge of Microsoft 365, Active Directory, Intune and Azure environments.
• Experience supporting server, network, cloud and end‑user technologies.
• Understanding of cybersecurity principles, patch management and vulnerability remediation.
• Exposure to IT service management practices including incident, problem and change management.
• Experience using service management platforms such as ServiceNow or similar tools.
• Strong communication, stakeholder management and problem‑solving capabilities.

Why Join Us

• At ASSA ABLOY, you'll join a business that combines global scale with strong local brands and operations.
• You'll have the opportunity to influence technology outcomes, work with experienced teams and contribute to meaningful business improvements.
• Work with the world’s most recognised security brands: Yale, Lockwood and ABLOY
• Free onsite parking at our Albany location
• Enjoy a generous staff discount on our retail product range
• A vibrant workplace culture with regular team events, celebrations and social activities throughout the year
• Confidential Employee Assistance Program (EAP) supporting your wellbeing and mental health
• We also offer a Wellbeing Program that includes Life Insurance and Critical Illness cover, access to financial support programs and discounted medical insurance.
• Plus birthday leave!
• Be part of a global organisation with opportunities to collaborate across regional and international teams

Right to Work

Please note that only applicants with current New Zealand working rights will be considered for this opportunity.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.