Service Delivery Coordinator

Comspek International; Wellington; On-site; NZD 50,000 - 70,000; Full time

Job summary

Comspek International in Wellington seeks a proactive, people‑oriented professional to be the primary contact for key managed service customers (initially Telco and Utilities) and to grow the customer portfolio.

You will balance customer engagement with administration, prepare reports, monitor SLAs, and coordinate communications during incidents; occasional after‑hours support may be required. This is an early‑career role with a clear path into sales, service delivery, or Telco delivery.

Qualifications

• Engaging personality and strong customer relationship skills.
• Excellent administration and reporting capabilities.
• Good commercial awareness with confident communication to customers and internal stakeholders.
• Ability to take ownership and coordinate activities during service incidents.

Responsibilities

• Be the primary point of contact for key managed service customers (Telco and Utilities).
• Prepare customer reports and review/maintain SLAs.
• Monitor service performance and coordinate customer communications.
• Liaise with operational teams and leadership; during major incidents, inform Senior Leadership Team via Microsoft Teams.

Skills

Engaging personality

Highly organised

Commercial awareness

Confident communication

Ownership during incidents

Job description

Our client is looking for someone early in their career who has the right mix of personality, customer focus, organisation, and administrative capability.

The successful candidate will be the primary point of contact for key managed service customers, initially Telco and Utilities, with the expectation that the customer portfolio will grow over time. This is a fantastic opportunity for someone with genuine people skills, who wants a career in sales, service delivery or Telco delivery.

We are looking for someone who:

• Has an engaging personality and enjoys building strong customer relationships.
• Is highly organised with excellent administration and reporting skills.
• Has good commercial awareness and can communicate confidently with both customers and internal stakeholders.
• Is comfortable taking ownership and coordinating activities during service incidents.

The role is a balance of customer engagement and administration.

A significant portion of the role involves:

• Preparing customer reports.
• Reviewing and maintaining Service Level Agreements (SLAs).
• Monitoring service performance.
• Coordinating customer communications.

Internally, during major incidents, the role is also responsible for keeping the Senior Leadership Team informed via Microsoft Teams and acting as the central communication point between operational teams, leadership, and the customer.

The role is Monday to Friday, 40 hours per week. However, the successful candidate will need to be available to support communications during significant service outages, which may occasionally require work outside normal business hours.

Kia ora, Comspek and our clients fully support and encourage diverse hiring and inclusive recruitment processes. Don’t meet every single requirement of this job description? That’s ok - You do not need to tick every box or have expertise in the full JD. Comspek is dedicated to building diverse, inclusive and authentic workplaces based on different clients’ needs.