Client-Centric Service Delivery Coordinator

Comspek International; Wellington; On-site; NZD 50,000 - 70,000; Full time

Job summary

Comspek International in Wellington seeks a proactive, people‑oriented professional to be the primary contact for key managed service customers (initially Telco and Utilities) and to grow the customer portfolio.

You will balance customer engagement with administration, prepare reports, monitor SLAs, and coordinate communications during incidents; occasional after‑hours support may be required. This is an early‑career role with a clear path into sales, service delivery, or Telco delivery.

Qualifications

• Engaging personality and strong customer relationship skills.
• Excellent administration and reporting capabilities.
• Good commercial awareness with confident communication to customers and internal stakeholders.
• Ability to take ownership and coordinate activities during service incidents.

Responsibilities

• Be the primary point of contact for key managed service customers (Telco and Utilities).
• Prepare customer reports and review/maintain SLAs.
• Monitor service performance and coordinate customer communications.
• Liaise with operational teams and leadership; during major incidents, inform Senior Leadership Team via Microsoft Teams.

Skills

Engaging personality

Highly organised

Commercial awareness

Confident communication

Ownership during incidents

Job description

Comspek International in Wellington seeks a proactive, people‑oriented professional to be the primary contact for key managed service customers (initially Telco and Utilities) and to grow the customer portfolio.

You will balance customer engagement with administration, prepare reports, monitor SLAs, and coordinate communications during incidents; occasional after‑hours support may be required. This is an early‑career role with a clear path into sales, service delivery, or Telco delivery.