Clinical Operations Support Coordinator

Laura Fergusson Brain Injury Trust; Christchurch; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Free on-road parking

Inclusive workplace

Job summary

Laura Fergusson Brain Injury Trust – Christchurch, South Island. We are seeking a organised Clinical Operations Support Coordinator to support the day-to-day operations of our Community Services team.

You will handle administration, systems support, onboarding, and reporting to ensure services run smoothly and staff have the tools they need. The role involves coordinating clinical administration, mentoring staff, assisting with onboarding, and producing dashboards for service monitoring.

Qualifications

• Experience in clinical administration, operational support, coordination, or business support roles
• Strong Microsoft 365 and technology skills
• Experience with databases, reporting systems and data
• Excellent organisational and time-management skills
• Practical, solution-focused approach to problem-solving
• Strong communication and relationship-building skills
• Ability to balance multiple priorities with attention to detail

Responsibilities

• Coordinating clinical administration and reception services across Community Services
• Supporting and mentoring Clinical Administrators and Reception staff
• Assisting with staff onboarding and training in systems and processes
• Supporting the effective use of business systems, technology, and digital tools
• Producing reports and dashboards to support service monitoring and planning
• Maintaining fleet, equipment, asset, and facilities processes
• Identifying opportunities to improve systems, workflows, and service efficiency
• Providing hands-on administrative support when required

Job description

Laura Fergusson Brain Injury Trust – Christchurch, South Island

We're looking for an organised and proactive Clinical Operations Support Coordinator to support the day-to-day functioning of our Community Services team.

This is a varied role that combines administration, systems support, reporting, technology coordination, staff onboarding, and operational problem-solving. You'll work alongside managers, clinicians, administrators, and support teams to help ensure our services run efficiently and staff have the tools and support they need to do their best work.

If you enjoy improving processes, supporting people, working with data and technology, and being the person who helps things happen behind the scenes, we'd love to hear from you.

No two days will be the same. You'll provide practical support across a range of operational activities, including:

• Coordinating clinical administration and reception services across Community Services
• Supporting and mentoring Clinical Administrators and Reception staff
• Assisting with staff onboarding and training in systems and processes
• Supporting the effective use of business systems, technology, and digital tools
• Producing reports and dashboards to support service monitoring and planning
• Maintaining fleet, equipment, asset, and facilities processes
• Identifying opportunities to improve systems, workflows, and service efficiency
• Providing hands-on administrative support when required

This role suits someone who enjoys working across multiple areas of a service and takes pride in helping others succeed.

Ka whiwhi koe i te aha/What you will get in return

• A friendly team focussed working environment
• Free and convenient on-road parking
• We are committed to creating an inclusive workplace where people feel valued, supported, and able to contribute.

Ko wai koe/About You

Mau — You will:

• Be committed to working within the mission and vision of the Trust and actively embody our uara:
• Kauanuanutia - We Are Respectful
• Tika me te Pono - We Do It Right
• Have experience in clinical administration, operational support, coordination, or business support roles
• Have strong Microsoft 365 and technology skills
• Be confident working with databases, reporting systems, and data
• Have excellent organisational and time-management skills
• Be practical, solution-focused approach to problem-solving
• Be a strong communication and relationship-building skills
• Have the ability to balance multiple priorities while maintaining attention to detail

Experience in ACC, healthcare, rehabilitation, disability support, community services, or the not-for-profit sector would be a strong advantage but is not essential.

We are an independent, charitable organisation driven to help our clients achieve independence, inclusion, and quality of life after a brain, spinal cord or complex injury. Through a full continuum of assessment, rehabilitation and support services, delivered when and where they're needed, our highly skilled interdisciplinary teamwork with our clients and their families/whānau to develop individualised strategies that equip them to achieve their goals.

We:

• Welcome people with a disability
• Welcome people from the Rainbow community; we have taken the Pride Pledge and are members of the Safe Spaces Alliance
• Are carer friendly and accredited with CareWise
• Are breastfeeding friendly and accredited with CanBreastFeed

Don't miss this opportunity to join a team that is passionate about making a difference for the people and communities we serve.