Service Centre Leader — Safety & Performance

CHEP; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

CHEP is seeking a Service Centre Manager to lead our Penrose Service Centre in New Zealand. You will guide a diverse team to deliver safe, high-quality production outcomes for customers and drive continuous improvement across safety, quality, and cost performance.

You will develop leaders, coach teams, and ensure equipment reliability in a large, complex site while maintaining strong relationships with employees, customers and internal stakeholders. Not Remote.

Qualifications

• Experience leading large operational, manufacturing, logistics or supply chain teams.
• Strong safety leadership and creating psychologically safe workplaces.
• Proven ability to build diverse, engaged, high-performing teams.
• Ability to influence, coach and develop people at all levels.
• Experience driving continuous improvement and operational change.
• Strong budget, cost control and site performance management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and be accountable for health and safety of all employees, contractors, and visitors.
• Champion continuous improvement of safety performance, aligned with CHEP’s Zero Harm initiative, while ensuring compliance with environmental regulations.
• Oversee equipment reliability with maintenance to ensure operational continuity and efficiency.
• Ensure full compliance with CHEP procedures, work instructions, and safety protocols, maintaining operational consistency.
• Drive the implementation of best practices and continuous improvement processes to optimize plant performance in safety, quality and cost control.
• Maintain site security and ensure compliance with service center requirements, including managing storage, stock levels, and movement of materials and equipment.
• Manage, lead, and develop plant staff, fostering accountability and ensuring performance.
• Ensure customer expectations, both internal and external, are met or exceeded through effective management of plant operations.

Skills

Operational leadership

Safety leadership

People development

Budget & site performance

Stakeholder management

Change management

Job description

CHEP is seeking a Service Centre Manager to lead our Penrose Service Centre in New Zealand. You will guide a diverse team to deliver safe, high-quality production outcomes for customers and drive continuous improvement across safety, quality, and cost performance.

You will develop leaders, coach teams, and ensure equipment reliability in a large, complex site while maintaining strong relationships with employees, customers and internal stakeholders. Not Remote.