Service Centre Assistant

CHEP UK Ltd.; Auckland; Hybrid; NZD 52,000 - 70,000; Full time

Benefits offered by this job

Volunteer leave

Health insurance discounts

Employee share purchase

Sustainability focus culture

Job summary

CHEP New Zealand is seeking a hands-on Dispatch & Administration Coordinator in Hastings. The role combines administration, dispatch coordination and operational support within a small team, including bin washing and stock handling.

You’ll work with a Supervisor to manage inbound/outbound stock, support drivers and customers, and maintain records in a fast-paced environment. Training and development are provided.

Qualifications

• Proficient with MS Office, especially Excel and Word.
• Experience with SAP or MEX or similar ERP systems is helpful.
• Strong customer service orientation and communication skills.

Responsibilities

• Coordinate dispatch activities and inbound receipt of product.
• Support drivers, customers and transport providers.
• Assist with inventory management and investigations of gains/losses.
• Complete administrative tasks including system updates, filing and maintaining training records.
• Use SAP and MEX to support operational activities.
• Perform bin washing operations when required.
• Collaborate with team to ensure smooth site operations.

Skills

Excel

Word

Microsoft Office

Customer service

Communication

Teamwork

Time management

Tools

SAP

MEX

Job description

## Service Centre AssistantApply: Not Remote: Hastings, Hawke's Bay, New Zealand: Full time: Posted Today: JR24942CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll be at the frontline of CHEP in a busy, demanding job. Our supply chain team isn’t part of our business. It’s the heart of our business. And you can be the power behind it. We connect 300,000 supply chains for some of the world’s biggest and best-loved brands. You’ll learn new ways of working, with automation and new technology that’ll help you get the job done – and work smarter. Your safety is our number one priority. The team will welcome and respect you for who you are and will support you throughout your journey of growth and accomplishment. In return, we want you to be hands-on, roll up your sleeves and get stuck in.# **Job Description****About CHEP** CHEP New Zealand has been serving the New Zealand supply chain for over 40 years. We are a global supply chain partner for retailers, manufacturers and transporters. Our team in Penrose boasts a friendly and fun culture that celebrates successes. With a highly inclusive workplace rich in diversity, CHEP New Zealand celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.**The Role**We're looking for a versatile and proactive Dispatch & Administration Coordinator to join our team on day shift.This is a varied role that combines administration, dispatch coordination and operational support within a small team. You'll play an important part in keeping the site running smoothly by supporting dispatch activities, maintaining administrative systems and assisting with bin washing operations when required, using a high pressure hose.Working closely with the Supervisor, you'll help coordinate inbound and outbound stock return and dispatch, provide excellent service to drivers and customers and maintain administrative processes. No two days are the same, making this a great opportunity for someone who enjoys variety, learning new skills and is happy to flex from administrative to manual operational tasks, while being part of a collaborative team environment.**Key Responsibilities*** Coordinate dispatch activities and inbound receipt of product* Provide support to drivers, customers and transport providers* Assist with inventory management and investigation of product gains and losses* Complete administrative tasks including system updates, filing and maintaining training records* Use systems such as SAP and MEX to support operational activities* Perform bin washing operations when customer orders require it* Work with other team members to ensure smooth site operations* Contribute ideas and support continuous improvement initiatives**Skills & Experience Required****Computer Skills*** Confident using Microsoft Office applications, particularly Excel and Word* Experience with SAP, MEX or other ERP systems is advantageous* Willingness and ability to learn new systems**Communication Skills*** Clear and professional verbal and written communication* Strong customer service focus* Able to build positive relationships with drivers, customers and colleagues**Organisation & Time Management*** Able to prioritise tasks and manage competing demands* Comfortable working in a fast-paced operational environment**Attention to Detail*** High degree of accuracy in record keeping and data entry* Ability to follow processes and maintain compliance requirements**Teamwork*** Positive attitude and good sense of humour* Willing to support different areas of the operation as required* Collaborative approach with a focus on helping the team succeed**Additional Requirements*** Ability to pass a Ministry of Justice criminal history check* Ability to pass a pre-employment medical, including drug and alcohol screening* Must have the legal right to work in New Zealand (please note we are unable to sponsor applicants at this time)**Our Offering*** Full training and development provided* Monday to Friday, 6:30am to 3:00pm* Friendly, inclusive and supportive team environment* Excellent site facilities* In addition to annual leave, enjoy 3 extra days of paid Volunteer Leave (which can also be used for children's school trips and camps)* Discounted health insurance premiums* Opportunity to purchase company shares* Be part of a global organisation focused on sustainability and circular supply chains**Apply Now**If you're looking for a hands-on role that offers variety, responsibility and the opportunity to be part of a great team, we'd love to hear from you.Apply today and join CHEP New Zealand.