Service Centre Manager Penrose

CHEP; Auckland; On-site; NZD 120,000 - 180,000; Full time

Job summary

CHEP is seeking a Service Centre Manager to lead our Penrose Service Centre in New Zealand. You will guide a diverse team to deliver safe, high-quality production outcomes for customers and drive continuous improvement across safety, quality, and cost performance.

You will develop leaders, coach teams, and ensure equipment reliability in a large, complex site while maintaining strong relationships with employees, customers and internal stakeholders. Not Remote.

Qualifications

• Experience leading large operational, manufacturing, logistics or supply chain teams.
• Strong safety leadership and creating psychologically safe workplaces.
• Proven ability to build diverse, engaged, high-performing teams.
• Ability to influence, coach and develop people at all levels.
• Experience driving continuous improvement and operational change.
• Strong budget, cost control and site performance management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and be accountable for health and safety of all employees, contractors, and visitors.
• Champion continuous improvement of safety performance, aligned with CHEP’s Zero Harm initiative, while ensuring compliance with environmental regulations.
• Oversee equipment reliability with maintenance to ensure operational continuity and efficiency.
• Ensure full compliance with CHEP procedures, work instructions, and safety protocols, maintaining operational consistency.
• Drive the implementation of best practices and continuous improvement processes to optimize plant performance in safety, quality and cost control.
• Maintain site security and ensure compliance with service center requirements, including managing storage, stock levels, and movement of materials and equipment.
• Manage, lead, and develop plant staff, fostering accountability and ensuring performance.
• Ensure customer expectations, both internal and external, are met or exceeded through effective management of plant operations.

Skills

Operational leadership

Safety leadership

People development

Budget & site performance

Stakeholder management

Change management

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Lead and be accountable for the health and safety of all employees, contractors, and visitors, ensuring strict adherence to corporate and legislative requirements.
• Champion the continuous improvement of safety performance, aligned with Brambles’ Zero Harm initiative, while ensuring compliance with environmental regulations.
• In collaboration with the maintenance team oversee equipment reliability across the site ensuring operational continuity and efficiency.
• Ensure full compliance with all task-specific responsibilities outlined in CHEP procedures, work instructions, and safety protocols, maintaining operational consistency.
• Drive the implementation of best practices and continuous improvement processes to optimize plant performance in areas such as safety, quality, and cost control.
• Maintain site security and ensure compliance with service center requirements, including managing storage, stock levels, and movement of materials and equipment.
• Manage, lead, and develop plant staff, fostering accountability and ensuring that all team members meet or exceed performance expectations as outlined in job descriptions and agreements.
• Ensure that customer expectations, both internal and external, are consistently met or exceeded through effective management of plant operations.

Lead People. Drive Performance. Make an Impact.

We’re looking for a Service Centre Manager to lead our Penrose Service Centre. This is an opportunity for a people focused leader who is passionate about creating safe, inclusive, diverse, high performing teams and delivering exceptional production outcomes for customers.

As the leader of our largest and most complex operational site in New Zealand, you’ll play a key role in shaping culture, developing talent, driving continuous improvement, and ensuring our people go home safe every day.

What You’ll Be Doing

As Service Centre Manager, you’ll:

• Lead and inspire a diverse team to safely deliver outstanding quality operational performance
• Develop and coach leaders and team members, driving a continuous improvement mindset and helping people grow and achieve their full potential
• Drive operational excellence across productivity, quality, customer focus and cost performance
• Partner closely with maintenance teams to ensure equipment reliability and operational continuity
• Lead site planning, resourcing and performance to deliver results
• Ensure compliance with all safety, environmental and legislative requirements.
• Champion the CHEP "Our IMPACT" behaviours and bring our values to life every day
• Foster strong relationships with employees, customers and key internal stakeholders

What You’ll Bring

We’re looking for a leader who can balance operational excellence with genuine people leadership.

You’ll Ideally Have

• Experience leading large operational, manufacturing, logistics or supply chain teams
• A strong commitment to safety leadership and creating psychologically safe workplaces
• Proven experience building diverse, engaged, high performing teams
• The ability to influence, coach and develop people at all levels
• Experience driving continuous improvement initiatives and operational change
• Strong commercial acumen and experience managing budgets and site performance
• Excellent stakeholder management and communication skills
• A collaborative leadership style that brings people on the journey

Ready to Make an Impact?

If you’re a leader who thrives on developing people, creating inclusive cultures, and driving operational excellence, we’d love to hear from you.

At CHEP, you’ll have the opportunity to lead meaningful work, contribute to a more sustainable future, and be part of a team where everyone can belong, grow and succeed.

Remote Type

Not Remote

Skills To Succeed In The Role

Change Management, Coaching, Collaboration, Computer Literacy, Data Analysis, Data Literacy, Delegation, Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Mathematic Literacy, Mentorship, Motivating Teams, Prioritization, Scheduling, Self-Awareness, Written Communication

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.