Service Booking Administrator

New Zealand Government Joba; New Zealand; Remote; NZD 77,000 - 80,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Southern is seeking a Service Booking Administrator for the Neurology service in Dunedin. The role focuses on booking, referrals, waitlists and patient records to ensure timely care and smooth service delivery.

The successful candidate will join a patient-focused team, supporting clinicians and administration staff across outpatient services. Experience in health administration and a strong customer service orientation are essential.

Qualifications

• At least two years' administrative experience.
• Minimum NCEA Level 2.
• Excellent computer skills in Word, Excel and Outlook.
• Strong literacy, numeracy and organisational skills.
• Ability to manage competing priorities and meet timeframes.
• Strong customer and patient focus with respectful communication.
• Commitment to Te Tiriti o Waitangi in practice.
• Health sector experience advantageous.

Responsibilities

• Process and manage referrals ensuring information is complete and accurate.
• Book and coordinate outpatient appointments, tests and follow-up care.
• Manage waitlists and progress patients within required timeframes.
• Coordinate bronchoscopy bookings, pre-admission, day-stay and inpatient beds.
• Communicate with patients, whānau, GPs and stakeholders by phone, email and written correspondence.
• Maintain accurate patient information and update the patient administration system.
• Manage billing and invoices for occupational testing and equipment loans.
• Cross-cover across the service when required.

Skills

Admin experience

Booking management

Communication

MS Office

Data entry

Education

NCEA Level 2

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

# Service Booking Administrator at Health New Zealand - Te Whatu Ora Southern, Otago## Mō tēnei tūranga mahi | About this role**Service Booking Administrator****Neurology****Dunedin****Permanent, Full Time****Salary Band $76,705 - $79,925, depending on experience**Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.**About the role**Are you an organised administrator who enjoys working in a busy, patient-focused environment where no two days are quite the same?We are looking for a Service Booking Administrator to join our Neurology service in Dunedin. This is a varied role where your organisation, attention to detail and ability to communicate effectively will help ensure patients receive the right care at the right time.You will provide responsive booking and administrative support across outpatient clinics and procedures, managing referrals, appointments, waitlists and patient records. You will work closely with administration colleagues, nurses and clinical teams to keep services running smoothly and make sure patients and whānau are kept informed throughout their healthcare journey.The role includes:* Processing and managing referrals and ensuring information is complete and accurate.* Booking and coordinating outpatient appointments, tests and follow-up care.* Managing waitlists and ensuring patients are progressed within required timeframes.* Coordinating bronchoscopy bookings, pre-admission appointments, day-stay slots and inpatient beds when required.* Communicating with patients, whānau, GPs and other stakeholders by phone, email and written correspondence.* Maintaining accurate patient information and updating the patient administration system.* Managing billing and invoices associated with occupational testing and equipment loans.* Providing administrative support and cross-cover across the service when required.This is an excellent opportunity to join a supportive team and play an important part in ensuring patients have a seamless experience accessing specialist health services.**About the Team/Service/Location**The District Medical Specialities & Transcription team provides booking and administrative services across the Neurology team. You will work alongside administration, nursing and clinical staff to support the delivery of timely and effective patient care.Based in Dunedin, you will be part of Health New Zealand | Te Whatu Ora Southern, which provides health services to more than 350,000 people across the largest geographical region in New Zealand. Our people are committed to delivering excellent care and improving health outcomes for our communities.**About you**If you are an organised and adaptable administrator who enjoys making a difference and would like to be part of a busy specialist service, we would love to hear from you.To be successful in this role, you will have:* At least two years' administrative experience.* Minimum NCEA Level 2.* Excellent computer skills, including Microsoft Word, Excel and Outlook.* Strong literacy, numeracy and organisational skills.* Excellent verbal and written communication skills.* The ability to manage competing priorities and work accurately within required timeframes.* A strong customer and patient focus, with the ability to communicate respectfully and sensitively with patients and whānau.* The ability to work collaboratively as part of a team while also demonstrating initiative and personal accountability.* A strong commitment to privacy and confidentiality when handling personal information.* An understanding of and commitment to Te Tiriti o Waitangi in practice.Experience or knowledge of the health sector would be advantageous.**Working at Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.**How to Apply**To apply please click “apply now.” All applications must be submitted through our online career's portal by **Monday 28 September 2026.****We will review applications as received and may proceed with the recruitment process before the closing date of this advert.**## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Health New Zealand - Te Whatu Ora Southern || Location: | Otago || Position type: | Permanent Full time || Category: | Administration || Date listed: | 25-Sep-2026 || Salary range: | N/A || Closing date: | 28-Sep-2026 || Reference: | 49469 || Attachment: | 2026-09-21\\_Dunedin\\_Administration\\_Neurology Service Booking Administrator.pdf (PDF, 232KB)Job Description |