Planned Care Administrator

New Zealand Government; Auckland; Hybrid; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Southern in Dunedin is seeking a highly organised Planned Care Administrator to provide administrative support for the Planned Care Team across the Southern district. The role involves handling patient and service information, coordinating meetings, and delivering excellent customer service to patients and stakeholders.

The successful candidate will have at least 12 months administrative experience, an interest or experience in healthcare, and a relevant

Qualifications

• At least 12 months administration experience in a busy environment.
• Experience or interest in healthcare.
• Relevant tertiary qualification.
• Experience contributing to improvement initiatives.

Responsibilities

• Provide professional administrative support to the Planned Care Team.
• Monitor shared inboxes and ensure timely follow-up of requests.
• Maintain accurate patient and service information within Health NZ systems.
• Support data quality and audit activities.
• Coordinate meetings, agendas, minutes and action tracking.
• Maintain electronic filing systems and records.
• Deliver excellent customer service to patients and stakeholders.
• Work collaboratively with clinicians, managers and administration teams.

Skills

Administrative support

Data entry

Customer service

Attention to detail

Education

Tertiary qualification

Job description

## Mō tēnei tūranga mahi | About this role**Planned Care Administrator****Dunedin****Permanent, Full time****Salary Band $67,943 - $72,495, depending on experience**Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.**About the role**We are seeking a highly organised and motivated Administrator to join our Planned Care Team in Dunedin. The Planned Care team work across the Southern district and encompasses all aspects of non-acute health care delivered across primary, rural and hospital settings. For someone interested in a career in health administration or management this role is a great starting point and will set you up for more advanced roles within health careKey responsibilities include:* Provide professional administrative support to the Planned Care Team* Monitor shared inboxes and ensure timely follow-up of requests.* Maintain accurate patient and service information within Health NZ systems.* Support data quality and audit activities.* Coordinate meetings, agendas, minutes and action tracking.* Maintain electronic filing systems and records.* Deliver excellent customer service to patients and stakeholders.* Work collaboratively with clinicians, managers and administration teams.If you are an organised administrator who enjoys working with people and wants to make a genuine contribution to healthcare delivery, we would love to hear from you.**About the Team/Service/Location**We offer a supportive and collaborative team environment with opportunities for professional development growth. This is a meaningful role supporting healthcare delivery across the Southern region in a workplace committed to equality, diversity and inclusion.Based in Dunedin, you will be part of Health New Zealand | Te Whatu Ora Southern, which provides health services to more than 350,000 people across the largest geographical region in New Zealand. Our people are committed to delivering excellent care and improving health outcomes for our communities.**About you**You will be positive, adaptable and organised, with excellent attention to detail and a commitment to delivering outstanding administrative support. We will consider University graduates with an interest in starting a career in health.Ideally you will have:* At least 12 months administration experience in a busy environment.* Experience or interest in healthcare.* Relevant tertiary qualification.* Experience contributing to improvement initiatives.**Working at Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.**How to Apply**To apply please click \"apply now.\" All applications must be submitted through our online career's portal by **Tuesday 20 October 2026.****We will review applications as received and may proceed with the recruitment process before the closing date of this advert.**| Location: | Otago || Attachment: | (PDF, 347KB) Job Description |