Service Advisor

Cable Price; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Health insurance (Wellbeing One)

Training and career development

Uniform & PPE gear

Employee discounts program

Stability in a permanent full-time 40h

Refer a Friend Bonus up to $2000

EAP for wellbeing

Discounted mobile plans (One NZ)

Job summary

CablePrice (NZ) Ltd is seeking an enthusiastic Service Advisor for our Wellington branch. The role focuses on delivering complete service solutions and exceptional customer experiences while leveraging ongoing training and development opportunities.

You will be the main customer contact, coordinating with the workshop, and ensuring timely, accurate information is provided at every stage of the service process.

Qualifications

• Proven organisational and planning skills.
• High level of computer literacy.
• Demonstrated problem solving and logistics/service experience.
• Ability to engage with and influence all parts of the business.

Responsibilities

• Provide complete service solutions for maintenance work to customers.
• Be the primary point of contact for customers through each stage of the service process.
• Keep customers informed of progress and ensure expectations are exceeded.
• Cooperate with workshop to maximise resources and profitability.
• Assist in managing work in progress (WIP) with the workshop.

Skills

organisational skills

planning skills

computer literacy

customer engagement

problem solving

Job description

• Full-time Opportunity in a leading OEM with long term job security
• Access to a discounted fuel card for personal use
• Commitment to our employees with ongoing training and development

Ready for your next career move?

An exciting opportunity has become available for an enthusiastic Service Advisor to join our Wellington branch. This role is integral to the success of CablePrice, we are looking for someone with a positive attitude, a passion for customer service, and a genuine desire to learn and grow. In return, we'll provide ongoing support, development opportunities, and the chance to be part of a company that values its people and promotes from within.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to customers, ensuring the customer experience is positive and value is maximised. You will become the point of contact for our customer, providing relevant, accurate, and timely information through each stage of the service process, ensuring customer expectations are exceeded.

Responsibilities include:

• Health and Safety Commitment, it is our number one priority here at CablePrice. We look after ourselves and look after each other
• Working on after sales profitability using professional sales techniques
• Working closely with the workshop to maximise utilisation of resources
• Managing the work in progress (WIP) in partnership with the workshop
• Liaising with customers professionally both in person and by phone and keeping them informed of progress with any jobs

You will have:

• Proven organisational and planning skills
• The ability to positively engage with and influence all parts of the business
• High level of computer literacy
• Perform under pressure and to prioritise and multitask in a time-driven environment
• Demonstrated problem solving, logistics and/or service experience
• A ‘can do’ attitude that keeps you going when the going gets tough – are you like our machines - tough, reliable, productive?

Knowledge of the heavy equipment industry would be desirable and will prove beneficial.

Why join us at CablePrice

• Competitive Remuneration package:A rewarding salary ranging from $70,000 - $90,000 dependent on skills and experience.
• Company Health Insurance:Southern Cross's 'Wellbeing One' plan to all staff as well as discounted premiums for your immediate family
• Training & Career Development Opportunities:We have a commitment to our employees to help them develop with ongoing coaching, training, and professional development
• Uniform & PPE Gear:Customer-facing employees and technicians are supplied with uniforms and PPE gear
• Boost Employee Benefits Program:Boost connects our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores
• Stability:Work for a well-established, reputable company in a permanent full time position (40 hour week) with long term job security
• Company Culture:Supportive management who value your input in finding new and improved ways to achieve success
• One NZ:Discounted monthly mobile plans and broadband packages
• Refer a Friend Bonus:Employees can earn up to $2000 with a successful referral
• Employee Assistance Programme (EAP):Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat Forestry Equipment, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.