Service Account Executive – Elevator Solutions (Wellington)

JobSpace; Wellington; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Company car

Service Sales incentive

Culture that values talent

Job summary

Otis is seeking a Service Account Representative based in Wellington to grow the Otis lift and escalator service portfolio, manage existing accounts, and upsell value-add products. You will be part of a close-knit national team reporting to the National Sales Manager – Service Solutions.

You will build strong relationships, meet OTIS standards, travel across regions as needed, and contribute to forecasts and strategic plans to drive revenue growth.

Qualifications

• Have a minimum of 5 years' experience in Frontline Sales or Key Account Management.
• Hold a valid driver's license.
• Experience in or closely within the elevator industry is a plus.
• Strong business acumen, results-driven, and good understanding of the Wellington market.
• Able to manage multiple accounts, customer-focused, and anticipates client needs.
• Self-starter who works independently and in teams.
• Passionate about explaining technical information reliably to customers.
• Proficient with traditional and emerging business technologies for data handling, communication, and sales support.

Responsibilities

• Achieve Service sales targets for the portfolio – unit and revenue – growth.
• Provide daily, professional, value-based account management to all tiers of accounts in and around Wellington, including nationally significant Key Accounts.
• Achieve Service sales targets for transactional, value add products for safety, passenger experience and lift reliability.
• Maintain regular face-to-face contact with Otis Customers within the portfolio, traveling as needed between Dunedin, Queenstown & Invercargill.
• Provide timely and accurate sales forecasts, and risk and reports to management.
• Engage with new installation customers to achieve warranty conversions and with prospects to expand the portfolio.
• Organise, prepare, and deliver customer presentations promoting Otis's features and services, leading to direct sales.
• Act as a facilitator between Otis Customers and Operations, assisting with developing and implementing solutions.
• Support Modernisation sales success within the portfolio.

Skills

Frontline Sales

Key Account Management

Negotiation

Relationship Building

Presentation Skills

Strategic Thinking

Self-Starter

Technical Communication

Technology & Data Handling

Job description

Otis is seeking a Service Account Representative based in Wellington to grow the Otis lift and escalator service portfolio, manage existing accounts, and upsell value-add products. You will be part of a close-knit national team reporting to the National Sales Manager – Service Solutions.

You will build strong relationships, meet OTIS standards, travel across regions as needed, and contribute to forecasts and strategic plans to drive revenue growth.