Senior Telecom Network Operations Manager (Remote)

Placements24; Queenstown; Hybrid; NZD 97,000 - 161,000; Full time

Benefits offered by this job

Remote-First

Competitive salary

Health benefits

Career progression

Job summary

Placements24 is seeking a Senior Telecom Network Operations Manager for a remote role overseeing a large-scale network operations team. You will lead NOC engineers, define procedures, manage incidents and changes, and drive continuous improvement to ensure uptime and performance across global networks.

Ideal candidates have 7+ years in telecom network operations, strong leadership, expertise with monitoring tools, and knowledge of TCP/IP, BGP and OSPF.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 7+ years in telecom network operations; 3+ years in management.
• Experience with network monitoring tools and performance analysis.
• Knowledge of TCP/IP, BGP, OSPF, routers and switches.
• Experience with incident, problem, and change management.
• Strong leadership and communication skills.
• Remote work experience with distributed resources.
• Certifications such as CCNA/CCNP/ITIL advantageous.
• Familiarity with MPLS, DWDM, mobile network ops advantageous.

Responsibilities

• Lead NOC team ensuring efficient monitoring and support.
• Develop and implement network management procedures.
• Oversee incident management and rapid resolution.
• Manage problem management for root-cause issues.
• Monitor performance metrics and capacity planning.
• Ensure SLA compliance and network availability.
• Lead implementation of new monitoring tools.
• Provide technical leadership and mentorship.
• Collaborate with engineering, field ops, and support.
• Manage vendor relationships for monitoring tools.
• Prepare regular reports on network performance and incidents.

Skills

Network leadership

Incident management

Performance monitoring

Networking protocols

Remote team leadership

Vendor management

Communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

SolarWinds

Nagios

Zabbix

Job description

About the Role Our client, a major telecommunications service provider, is seeking an experienced Senior Telecom Network Operations Manager for a fully remote position. This critical role will oversee the day-to-day operations of the company's extensive network infrastructure, ensuring maximum uptime, performance, and reliability. You will lead a team of network operations engineers and technicians, providing guidance, setting priorities, and fostering a culture of excellence and continuous improvement. The ideal candidate possesses a deep understanding of network operations, fault management, performance monitoring, and incident response within a large-scale telecommunications environment. This is a remote-first opportunity, ideal for a leader based anywhere in South Africa, with a focus on driving operational efficiency for our client's operations, including those in the Eastern Cape region.

Key Responsibilities

• Lead and manage the Network Operations Center (NOC) team, ensuring efficient and effective network monitoring and support.
• Develop and implement operational procedures, policies, and best practices for network management.
• Oversee incident management processes, including rapid response, diagnosis, and resolution of network outages and performance issues.
• Manage problem management to identify root causes of recurring issues and implement permanent solutions.
• Monitor network performance metrics, analyze trends, and implement strategies for capacity planning and optimization.
• Ensure compliance with service level agreements (SLAs) and maintain high levels of network availability.
• Lead the implementation of new monitoring tools and technologies to enhance operational visibility.
• Provide technical leadership and mentorship to the NOC team, fostering their professional development.
• Collaborate with other departments, including engineering, field operations, and customer support, to ensure seamless service delivery.
• Manage vendor relationships related to network monitoring and management tools.
• Prepare regular reports on network performance, incident trends, and team activities.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 7 years of experience in telecommunications network operations, with at least 3 years in a management or leadership role.
• Extensive experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and performance analysis.
• Deep understanding of network protocols (TCP/IP, BGP, OSPF), network devices (routers, switches, firewalls), and telecommunications infrastructure.
• Proven experience in managing incident response, problem management, and change management processes.
• Strong leadership, team management, and communication skills.
• Ability to make critical decisions under pressure and manage complex operational challenges.
• Experience working in a remote team environment and managing distributed resources.
• Relevant certifications such as CCNA, CCNP, ITIL Foundation are advantageous.
• Familiarity with telecom technologies such as MPLS, DWDM, and mobile network operations is a plus.

Benefits

• This fully remote position offers a highly competitive salary, comprehensive health and wellness benefits, and a generous performance-based bonus structure.
• Employees will have the flexibility to work from anywhere in South Africa, supported by a strong remote work culture and regular virtual team engagement.
• Our client invests in employee development, providing opportunities for advanced training and career progression.
• This role offers significant autonomy and the chance to make a substantial impact on the operational success of a leading telecommunications company, serving clients across regions like the Eastern Cape .