Level 1 IT Support Technician

Native Digital Limited; Ōtara-Papatoetoe; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Professional development

Growth opportunities

Supportive team

Job summary

Native Digital Limited, based in Manukau, Tāmaki Makaurau, is seeking a Technical Support Technician (Level 1-2) to be the first point of contact for customer issues and own modern workplace setups, Intune configurations, and secure M365 deployments. This hybrid role blends remote support with onsite work as needed.

You’ll assist with Windows, Mac, and networking environments, contribute to security enhancements, and maintain clear documentation of tickets and solutions.

Qualifications

• 1-2 years experience in IT support or service desk roles (MSP experience ideal).
• Strong knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams, Entra ID).
• Knowledge of Apple systems and basic networking concepts.

Responsibilities

• Act as the first point of contact for customer support requests (via phone, email, Teams) and provide remote and onsite troubleshooting.
• Deploy, configure, and manage Microsoft Intune, Entra ID, and Conditional Access policies.
• Roll out and optimise Microsoft 365 security features (MFA, Windows Hello for Business, Defender for Endpoint).
• Monitor and respond to alerts using ticketing and RMM tools; document resolutions and configurations.
• Collaborate with Technical Team Lead for escalations and project delivery.

Skills

Microsoft 365

Intune management

Entra ID

Conditional Access

Windows troubleshooting

MacOS troubleshooting

Remote support

Onsite support

Customer communication

NZ driver’s license

Tools

RMM software

Ticketing system

Backup monitoring tools

Job description

We’re looking for a skilled and motivated Technical Support Technician (Level 1-2) to join our team at Native Digital.

You’ll be the first point of contact for customer issues while also taking ownership of modern workplace setups, Intune configurations and secure M365 deployments.

This is a hybrid role, part service desk pro, supporting our customers remotely and part hands-on where onsite work is required.

You’ll help our customers get the most out of their technology by balancing reliable support with smart, secure solutions.

Based in Manukau, Tāmaki Makaurau, Native Digital is an indigenous IT company. We take a Manaaki Tāngata approach to supporting our customers, offering a wide range of services including Sales, Support, Repairs, Cloud services, Licensing, Procurement, Technical Projects, Data migrations, Backups etc. specialising in Managed IT Services.

• Act as the first point of contact for customer support requests (via phone, email, Teams)
• Provide remote and onsite troubleshooting for Windows, Mac, Microsoft 365, and networking environments
• Assist with onsite visits, hardware installations, and basic networking tasks when needed
• Deploy, configure, and manage Microsoft Intune, Entra ID, and Conditional Access policies
• Roll out and optimise modern Microsoft 365 security features (MFA, Windows Hello for Business, Defender for Endpoint, etc.)
• Monitor and respond to alerts via our ticketing system, RMM, and backup monitoring tools
• Maintain accurate records of support tickets, client systems, and resolutions
• Work closely with the Technical Team Lead for escalations and project delivery
• Document configurations, setups, and procedures, ensuring accuracy and consistency
• Contribute to improving security posture across customer environments
• Take ownership of assigned IT projects and follow through to completion
• Deliver exceptional customer experiences and communicate clearly with both technical and non-technical users
• Ability to kōrero Māori is an advantage.
• Knowledge of tikanga Māori essential.
• 1-2 years experience in IT support or service desk roles (MSP experience ideal)
• Strong knowledge of Microsoft 365 administration (Exchange, SharePoint, Teams, Entra ID)
• Knowledge of Apple systems
• Experience with Intune device management, Conditional Access, and M365 security best practices
• Working understanding of Windows 10/11, networking basics, and endpoint troubleshooting
• Excellent communication, documentation, and interpersonal skills
• Proactive approach - curious, detail-oriented, and customer-focused
• NZ Citizenship and a full New Zealand driver’s licence.
• Clean police record
• Exposure to networking (routers, firewalls, VLANs)
• Knowledge of backup and disaster recovery solutions
• Familiarity with remote monitoring and management tools
• IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar (advantageous)

What you'll receive

• Be a part of a movement, a movement to disrupt the IT industry, normalise te reo Māori, uplift our culture and create pathways for rangatahi Māori to get into tech / build the Māori workforce.
• Access to company vehicles for work related travel.
• Ongoing professional development and certifications.
• Supportive team with a genuine sense of purpose and connection.
• Opportunities for growth and development.
• Fun and innovative work environment.
• A chance to make a real difference supporting NZ businesses.