Senior Service Designer - Remote NZ, Equity & Innovation

New Zealand Government; New Zealand; Remote; NZD 90,000 - 130,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Senior Service Designer to shape strategy and practice across Digital Health Strategy and Design. You will lead human-centred service design, collaborate with stakeholders, and translate complex needs into practical solutions that improve outcomes for whānau and communities.

This role requires seven+ years in service design or related fields, a relevant degree, and a commitment to Te Tiriti o Waitangi and equity in health.

Qualifications

• Seven years in Service Design or UX in large organisations.
• Bachelor's degree and Graduate Diploma in human-centred design or equivalent.
• Strong knowledge of service design principles and human-centred methods.
• Ability to collaborate with stakeholders and present complex information clearly.

Responsibilities

• Lead and facilitate the design and improvement of products and services using human-centred methods.
• Apply design thinking, journey mapping, service blueprints and testing to validate solutions.
• Collaborate with senior leaders, project teams and external partners to deliver inclusive services.

Skills

Service Design

UX

Co-design

Design Thinking

Journey Mapping

Process Mapping

Wireframing

Service Blueprinting

Research

Facilitation

Solution Validation

Stakeholder Engagement

Communication

Presentation

Relationship Management

Critical Thinking

Adaptability

Change Management

Education

Bachelor's degree

Graduate Diploma in Human-Centred Design

Job description

Health New Zealand | Te Whatu Ora is seeking a Senior Service Designer to shape strategy and practice across Digital Health Strategy and Design. You will lead human-centred service design, collaborate with stakeholders, and translate complex needs into practical solutions that improve outcomes for whānau and communities.

This role requires seven+ years in service design or related fields, a relevant degree, and a commitment to Te Tiriti o Waitangi and equity in health.