Senior Service Designer — Lead Frontline Digital Services

Service Design Jobs; Wellington; Hybrid; NZD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Professional development

Job summary

Oranga Tamariki, Ministry for Children in New Zealand is seeking a Senior Service Designer to join the Frontline Technology Systems Upgrade Programme. You will shape user-centred digital services that improve frontline practice and outcomes for tamariki and whānau.

You will lead development of UX standards, design systems and patterns, work with staff and delivery teams, and ensure designs are accessible, scalable and feasible within complex government settings.

Qualifications

• Significant experience in service design, user experience (UX) design, human-centred design or digital product design.
• Experience working within large-scale technology, transformation or digital delivery programmes.
• Strong understanding of modern UX practices, interaction design and service design methodologies.
• Experience establishing and maintaining design standards, design systems, component libraries or pattern libraries.
• Experience leading end-to-end design activities from discovery through to implementation.
• Strong facilitation and workshop design skills.
• Excellent stakeholder engagement and relationship management capability.
• Strong analytical and problem-solving skills, with the ability to synthesise complex information into practical solutions.
• Experience translating business requirements into user-centred design outcomes.
• Experience working within multidisciplinary teams including architects, developers, business analysts, testers and change specialists.
• Strong written and visual communication skills.

Responsibilities

• Leading service design activities across a complex technology-enabled transformation initiative
• Developing and maintaining UX standards, design principles and reusable design patterns
• Leading the development and governance of design system assets, pattern libraries and interaction standards
• Collaborating closely with technical teams to ensure designs are feasible, scalable and aligned to platform capabilities
• Supporting usability testing, iterative design and continuous improvement activities
• Advocating for accessibility, inclusive design and customer-centred approaches across the programme
• Providing expert advice and leadership to delivery teams on service design and user experience practices
• Producing service blueprints, customer journeys, process maps, wireframes, prototypes and experience models
• Building strong relationships and influencing design outcomes across business, operational and technical stakeholder groups
• Planning and conducting user research, discovery and co-design activities with frontline staff and stakeholders
• Translating customer, user and business needs into clear service and experience designs

Skills

Service design

UX design

Human-centred design

Design systems

Stakeholder engagement

Facilitation

Workshop design

Multidisciplinary teams

Accessibility & inclusive design

End-to-end design

Job description

Oranga Tamariki, Ministry for Children in New Zealand is seeking a Senior Service Designer to join the Frontline Technology Systems Upgrade Programme. You will shape user-centred digital services that improve frontline practice and outcomes for tamariki and whānau.

You will lead development of UX standards, design systems and patterns, work with staff and delivery teams, and ensure designs are accessible, scalable and feasible within complex government settings.