Senior Product Owner

Tower Insurance; Auckland; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Parental leave 26 wks

Birthday day off

Annual leave 22 days

Wellness leave

Career progression

Flexible working

Office in Auckland

Discounts on Tower products

Life insurance

Job summary

Tower Insurance in Auckland seeks a Senior Product Owner to own the product roadmap behind the customer experience, enabling partners and frontline teams to quote, service and support customers.

You’ll translate insights into priorities, manage the backlog, and guide squads toward high-value outcomes, while collaborating across digital teams, partners and stakeholders to deliver measurable business value.

Qualifications

• 5+ years in product ownership, project, or transformation workstreams.
• Strong communication and relationship-building across the organisation.
• Experience in agile environments and backlog management.
• Experience with digital platforms, portals, or contact centre environments; insurance/financial services advantageous.
• Ability to navigate ambiguity and deliver pragmatic solutions.

Responsibilities

• Own the product direction behind the customer experience and guide squads to high-value outcomes.
• Translate partner, customer, and frontline insights into clear priorities and backlog items.
• Collaborate across digital teams and stakeholders to balance competing demands and deliver real value.
• Drive continuous improvement using data and performance insights to streamline journeys and reduce friction.

Skills

Product ownership

Agile delivery

Stakeholder management

Backlog management

Data-driven decisions

Job description

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

A day in the life of Senior Product Owner

• This is a product role focused on the tools behind the customer experience — making it easier for partners and frontline teams to quote, service and support customers.
• Set the direction for digital delivery by translating partner, customer, and frontline insights into clear priorities, managing the product backlog, and guiding the squad toward the highest-value outcomes.
• Collaborate across the business with digital teams and stakeholders and with our partners to balance competing demands, make informed trade-offs, and ensure solutions deliver real customer and business value.
• Drive continuous improvement by using data, feedback, and performance insights to enhance digital experiences, streamline processes, reduce friction, and create simpler, faster journeys across sales, service, and retention.

In your first 6-12 months, success will look like:

• Establish the new squad and build a high-performing culture, embedding agile ways of working, clear priorities, and strong delivery rhythms that enable the team to consistently achieve outcomes and OKRs.
• Deliver a high-performing product roadmap, successfully launching features and improvements that enhance partner, banker, and frontline experiences while meeting agreed business objectives.
• Establish a well-managed and transparent backlog, balancing new capability, platform health, technical debt, performance enhancements, and operational priorities to maximise value delivery.
• Use data and stakeholder insights to drive decision-making, ensuring customer, partner, and frontline feedback directly informs priorities, improves usability, and delivers measurable business value.
• Become a trusted strategic partner across the business, building strong relationships with key stakeholders and shaping the future direction of the productthrough delivery success and roadmap influence.

To thrive in this role, you'll need:

• At least five years’ experience in product ownership, project or programme management, or leading a transformation workstream.
• Strong communicator and relationship builder who influences stakeholders, manages dependencies, and drives collaboration across all levels of the organisation.
• Experience working in an agile environment and managing a backlog.
• Experience with digital platforms, portals, contact centre or operational environments; experience in insurance or financial services would be advantageous.
• Experience working through ambiguity, change and competing demands, with the ability to find a pragmatic way forward.
• Strong understanding of digital product ownership, with a passion for delivering partner and frontline experiences that improve outcomes for customers and frontline teams.
• Ability to prioritise and deliver new features, enhancements and changes across a complex portal environment, balancing partner and frontline needs, platform health, delivery capacity and business value.
• Proven ability to lead cross-functional teams, align priorities, and deliver meaningful business outcomes.

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance