Senior Product Lead

Kiwibank; Wellington; Hybrid; NZD 100,000 - 150,000; Full time

Benefits offered by this job

Staff banking discounts

Health insurance

Flexible working options

Wellbeing day

Job summary

Kiwibank is seeking an nCino/Salesforce Functional Consultant to join our Digital Lending Experience hub in New Zealand. You will map business requirements to functional capabilities and work with cross-functional squads to deploy enhancements on our Salesforce platform.

You will lead conversations on Salesforce features, build strong stakeholder relationships, and collaborate with Product Management to define roadmaps, prioritise backlogs, and measure outcomes.

Qualifications

• Salesforce Certification preferred.
• Proven experience as a Salesforce Consultant or similar role.
• Strong stakeholder management at all levels of the organisation.
• Solid understanding of agile environment.
• Ability to think strategically and at a detailed level to cope with business and technology complexity.
• Ability to communicate with engineers and architects to allow for effective creation of feature delivery and success criteria.

Responsibilities

• Leading conversations on Salesforce features, functionality, and best practice to meet business needs.
• Building solid rapport with your squad including a comprehensive understanding of their skill set and remit.
• Developing enduring relationships with stakeholders, deepening understanding of needs in both directions.
• Working with the Product Manager to understand the ‘why’ with the goal of enabling the squad to execute the ‘how’.
• Clearing roadblocks to success and making success visible and knowing when to escape effectively.
• Maintaining a high-quality backlog, working with product management to develop and define roadmaps, and defining metrics to support decision making.

Skills

Salesforce Certification

Stakeholder management

Agile

Strategic thinking

Technical communication

Job description

• Auckland/Wellington based opportunity
• Staff banking discounts, health insurance, flexible working options, additional wellbeing leave and more!
• Drive Salesforce & nCino innovation in a key banking platform

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

We're on a mission to transform and modernise our digital capabilities. In this role you will join Kiwibank’s Digital Lending Experience hub, who provide technology products and services to our customers, front-line and middle-office teams and technical know-how of nCino/Salesforce.

This role requires a blend of functional analysis skills and a deep understanding of Salesforce's platform, features, and functions.

As an nCino/Salesforce Functional Consultant, you will work in our cross-functional product squads and work closely with our business teams, identifying their needs and providing solutions that will enable them to operate more efficiently and effectively.

You will lead the mapping of business requirements to functional capability, advocate best practice, and input into design, development, and deployment of enhancements and updates to our nCino instance on the Salesforce platform.

Day to day this could include:

• Leading conversations on Salesforce features, functionality, and best practice to meet business needs
• Building solid rapport with your squad including a comprehensive understanding of their skill set and remit
• Developing enduring relationships with stakeholders deepening everyone’s understanding of needs in both directions
• Working with the Product Manager to understand the ‘why’ with the goal of enabling the squad to execute the ‘how’
• Clearing roadblocks to success and making success visible and knowing when to escape effectively
• Maintaining a high-quality backlog, working with product management to develop and define roadmaps, & defining metrics to support decision making

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

Key skills and experience we’re looking for:

• Salesforce Certification preferred (such as Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Sales/Service Cloud Consultant).
• Proven experience as a Salesforce Consultant or similar role with a strong understanding of Salesforce best practices and functionality
• Strong stakeholder management at all levels of the organisation
• Solid understanding and experience working in agile environment
• Ability to think strategically and at a detailed level to cope with business and technology complexity
• Ability to communicate with engineers and architects to allow for effective creation of feature delivery and associated success criteria

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

We want you to get the most out of work and life, so you will have the option to explore flexible working arrangements that suit both your needs and ours. We now also offer one wellbeing day a quarter to ensure our people are taken care of and can bring their best selves to work. Our great range of benefits include health and life cover, discounted banking, insurance products and an incredible package for new parents.

We are proud to be a certified B Corporation, a Pride Pledge partner and we are the first bank in Aotearoa to get the Gender Tick. We are also an accredited Living Wage employer.

We will be reviewing applications throughout the advertising period, and we reserve the right to withdraw the ad at any time. Applications close Sunday 13th September.

Please note: Due to a high volume of applications, there may be a delay in our response. Thank you for your patience.

Recruitment agencies: We're not seeking support at this stage.

At Kiwibank we are all about making Kiwi better off